Office Management Assistant

Under general supervision, organizes and expedites routine office activities in the administrative office of a major division of a large department.

This unit is a 24/7 operation, must be open to working all shifts.( Morning, Afternoons, Midnights)

1. Reviews correspondence and determines the appropriate method for routing.
2. Answers and types responses to routine correspondence.
3. Drafts replies to non-routine correspondence, subject to the review and approval by superiors in non-technical matters.
4. Serves as the liaison between superiors and subordinate staff, other departmental staff, departments and outside agencies.
5. Schedules appointments and maintains appointment calendar for superior.
6. Screens callers and visitors.
7. Records and transcribes important or confidential material.
8. Analyzes routine but important issues independently, in order to determine the proper method for resolution and expedites remedies.
9. Maintains assignment logs for staff, documents action taken, and follows up to ensure timely response.
10. Provides information to citizens about departmental, division and section policies and procedures.
11. Maintains time keeping and confidential records and files.
12. Attends meetings with superiors to record the proceedings, and as r required, records verbatim statements.
13. Assists staff by providing information about procedures, practices and policies in division.
14. Proofreads all typed material for grammar, spelling, punctuation and typographical errors before submission to superior.
15. Develops and revises the format of forms to facilitate work flow.
16. Plans, schedules, reviews and assigns the work of a small group of clerical employees.
17. Instructs and trains employees on new procedures and/or operations.
18. Evaluates work performance and administers discipline.

High school Diploma or GED; preferably some college courses in secretarial science or business administration.

Three (3) years of experience in clerical work that has demonstrated the ability to handle important office duties.

Evaluation Plan

• Computerized Exam: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%

• Total of Computerized Exam and Evaluation T.E.P: 100% Additional points may be awarded for:

• Veteran Points: 0 – 15 points

• Detroit Residency Credit: 15 point