Senior Website Project Manager

Senior Website Project Manager

The Senior Website Project Manager at QUO will lead the end-to-end planning, execution, and delivery of large-scale website development projects. This role requires strong leadership, refined digital instincts, and proven experience with websites as well as broader digital channels. You will act as both a hands-on project manager and a trusted strategic consultant, helping clients navigate the intersection of business goals, brand expression, and digital innovation.

KEY RESPONSIBILITIES:

Project Discovery and Planning

• Lead client discovery sessions to uncover business, brand, and technical needs.
• Define project scope, goals, timelines, and deliverables with clarity and precision.
• Translate discovery findings into functional briefs, wireframes, and architecture.
• Plan user journeys and map digital functionality to strategic outcomes.

Project Execution and Delivery

• Prepare and deliver internal and partner project briefings.
• Fully utilise existing technical management tools for project administration
• Oversee all phases of project delivery, from kick-off, through development, to go-live.
• Ensure timelines, resources, and outputs align with defined project plans.
• Facilitate design and development reviews, ensuring client needs are met.
• Resolve obstacles and keep the team moving towards delivery milestones.

Client Management and Communication

• Act as the primary point of contact for all project or support related client communication and requests.
• Conduct regular project status updates, reviews, and post-launch debriefs.
• Identify new opportunities through project insights and client collaboration.
• Build trust with clients by offering user experience and technical advice grounded in digital expertise.

Quality Control and Performance Monitoring

• Implement QA protocols and oversee functional, design, and content testing.
• Review and audit designs and websites for adherence to UX, accessibility, and SEO best practices.
• Monitor live site performance and coordinate support, optimization and update tasks.

Team Collaboration and Leadership

• Coordinate internal teams across design, UX, content, development, and testing.
• Set delivery expectations and ensure alignment across all project functions.
• Support and mentor junior project staff in execution and client handling.
• Drive resource planning and identify gaps or needs proactively.

Team Collaboration and Leadership

• Coordinate internal teams across design, UX, content, development, and testing.
• Set delivery expectations and ensure alignment across all project functions.
• Support and mentor junior project staff in execution and client handling.
• Drive resource planning and identify gaps or needs proactively.

AI Usage Within the PM Function

• Leverage AI tools to optimize scheduling, resourcing, and risk management.
• Use AI to analyze data and generate client-facing performance insights.
• Integrate AI-driven productivity into project planning workflows.
• Stay informed on emerging AI tools for content, testing, and QA automation.

Digital Strategy Support

• Contribute insights on broader digital channels such as marketing, apps, immersive media and CRM.
• Translate business and brand strategy into actionable digital solutions.
• Collaborate with strategy teams on audits, positioning, and benchmarks.
• Bring knowledge of omnichannel behavior into web planning sessions.

Process and Methodology Improvement

• Contribute to the refinement of QUO’s project management frameworks.
• Research new tools and platforms for project delivery efficiency.
• Pilot agile methods to enhance flexibility and communication in execution.
• Support development of standard operating procedures and documentation.

Reporting and Analytics

• Compile monthly and end-of-project reports.
• Track engagement metrics, SEO performance, and site conversion outcomes.
• Coordinate technical audits and lead data-based site evaluations.
• Share learnings with internal teams to inform future projects.
• Contribute to project case studies

New Business and Pre-Sales Support

• Support proposal development through timeline and budget inputs.
• Attend client briefings and assist in scoping for complex web solutions.
• Help validate client requirements during RFP and pitching processes.
• Offer strategic input during negotiations and solution framing.

Training and Knowledge Sharing

• Train clients and internal teams on CMS usage (WordPress & Ad Hoc) and project tools.
• Document project workflows and contribute to knowledge repositories.
• Lead internal sessions on new trends, tools, or methodologies.
• Foster a culture of knowledge-sharing and continuous learning.

COMPETENCIES REQUIREMENTS

• Strategic Thinking: Ability to align website projects with wider business and communication goals across channels and formats.
• Digital Fluency: Strong understanding of current technologies, platforms, tools, and consumer behaviors in the digital space.
• Client Leadership: Trusted by clients for digital advice and project direction, with a collaborative but confident management style.
• Operational Excellence: Track record of on-time, high-quality delivery of complex, content-heavy websites and ecosystems.
• Communication and Teamwork: Exceptional interpersonal skills with experience leading diverse internal teams and external stakeholders.
• Technical Awareness: Working familiarity with CMS platforms, SEO/SEM tools, analytics tools, web programming technologies and AI tools and services.

QUALIFICATIONS REQUIREMENTS

Education:

• Bachelor’s degree in Digital Media, Communications, IT, or related field
• Master’s degree is a plus

Work Experience:

• 8+ years managing digital/website projects end-to-end
• 5+ years in cross-functional agency or consultancy environments
• Demonstrated experience in hospitality, travel, or destination brands preferred

English level :

• Excellent written and verbal communication skills
• Fluent in English (Thai language an advantage)

IT and Technical skills

• Deep familiarity with CMS (WordPress, Drupal, custom platforms)
• Strong grasp of SEO/SEM fundamentals and tools (GA4, Search Console, GTMetrix, SEMRush)
• Comfortable with wireframing, sitemaps, and prototyping tools
• Experience with project tools like Teamwork, Monday, Smartsheet, Jira, Trello, Basecamp
• Functional experience of using AI tools in the workplace

Other qualifications preferred

• PMP, PRINCE2, or Agile certifications a plus
• UX design thinking or research methodology exposure
• Understanding of digital accessibility and inclusive design

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