DIR_ Clerk II (Information Technology Specialist Intern)

This is an internship available only to students currently enrolled in or

recently graduated from a college or university as an undergraduate or graduate with a major or course work in information technology, or a related field. Students applying for this position must possess academic performance that is considered in good academic standing by college/university standards.

Job Posting:

00058619

Opened:

05/22/2026

Closes:

06/05/2026

Position Title:

Clerk II (Information Technology Specialist Intern)

Class/Group:

0057/A09

Military Occupation Specialty Code:

N/A

Fair Labor Standards Act Status:

Non-Exempt

Number of Vacancies:

1

Division/Section:

Chief AI & Innovation Office/Information Technology Services/IT Operations

Salary Range:

$1,525.00 (part-time) – $3,050.00 (full-time)/month

Duration:

3 months

Hours Worked Weekly:

Part-time (Full-time considered)

Travel:

Occasional

Work Location:

North / Austin, Texas 78758

Web site:

https://dir.texas.gov/

Refer Inquiries to:

People and Culture Office

Contact Information:

careers@dir.texas.gov

How To Apply:

• Select the link below to search for this position: https://capps.taleo.net/careersection/313/jobsearch.ftl?lang=en

• Enter the job posting number “00058619” in the keyword search.

• You must create a CAPPS Career Section candidate profile or be logged in to apply.

• Update your profile and apply for the job by navigating through the pages and steps.

• Once ready, select “Submit” on the “Review and Submit” page.

• If you have problems accessing the CAPPS Career Section , please follow the instructions in the Resetting CAPPS Password for Job Candidate desk aid.

Special Instructions:

• Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.

• Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.

Interview Place/Time:

Candidates will be notified for appointments as determined by the selection committee.

Selective Service Registration:

Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.

H-1B Visa Sponsorship:

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer

The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.

Position Description

What We Do

We are a technology agency powered by people.

DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.

DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans.

Position Summary

The IT Operations department of the AI & Innovation Office provides the first- line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Students at this level may have limited experience or no experience and spend most of their time performing simple to routine work following standard procedures. Performs complex (journey-level) computer systems support work in a help desk setting. work, under general supervision, with limited latitude for the use of initiative and independent judgement.

· Creates, updates, and closes helpdesk service requests in ServiceNow ticketing system, ensuring accurate contact information and detailed descriptions of technical issues.

· Assists with technical support for common hardware and software issues, such as password resets and peripheral/mobile phone connectivity, following established standard operating procedures (SOPs).

· Assists with the basic setup, imaging, and configuration of laptops, and mobile devices for new state agency staff.

· Assists with routine software updates and installations on end-user devices using approved deployment tools and scripted installers.

· Assists in maintaining an accurate inventory of IT assets by tagging new hardware and updating the agency’s equipment database.

· Identifies and escalate complex technical problems or high-priority outages to senior support staff or specialized IT teams in accordance with agency protocols.

· Helps maintain internal documentation by reviewing existing "How-To" guides and suggesting updates based on common user inquiries.

· Performs other work-related duties as assigned.