SAP Service Manager

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

1. Service Delivery Manager with 12+ years of IT experience
2. Mandatory to have experience to work directly with customer and represent the project
3. Should be able to manage stakeholders at general management level and should be able to represent the RUN activities in the Steering meetings
4. Mandatory to have good experience on management of SAP Functional Support Projects. Should have very good understanding of ITIL processes
5. Should be able to manage the contract conditions and make sure that team is performing as per that
6. Accountable for KPIs, financial management for Fixed price contract and appropriate report.
7. Will be operationally involved with Customer, Domain Leaders, Teams to make sure that day to day operations are managed efficiently
8. Should be driving the Innovation and Value Adds as well as working closely with team for continuous improvement
9. Should be ok to work in French shift and French calendar. Should be ok to work on India Bank Holidays
10. Open to travel to France for short term (if required)

Total Experience Expected: 10-14 years

BE/BTech/MCA/MTech/MBA

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.