TMD - IT Support Specialist II (Distributive Learning Classroom Administrator)

APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058493

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile.__ Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)

Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. *Resumes do not take the place of this required information.*

NOTES TO THE APPLICANT:

TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to:

• Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%)
• Optional Vision, Dental, Life, and Disability insurance at competitive rates
• Generous paid vacation, sick leave, and State and Federal holidays
• Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually
• Additional voluntary retirement savings programs (Texa$aver 401(k) and 457 programs)
• Flexible spending account options for medical and childcare expenses
• Potential for modified work schedules including flex, compressed, or telework (position dependent)
• Free access to Camp Mabry Museum and historical structures
• Robust free training access through Texas Military Department’s Web-Based Learning Program
• Expansive Employee Assistance Program and complimentary counseling services
• Employee Wellness and Physical Fitness Programs

Military membership is not required for this position.

ABOUT US:

Our Agency: The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state's senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG), the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG).

Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century.

Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad.

BRIEF POSITION SUMMARY

Performs moderately complex (journey-level) computer systems and multimedia audio/visual equipment support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Reports to the Director of Distributive Learning. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

*WORK HOURS:* Monday – Thursday, 10 hours a day, 40 hours a week

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Monitor and maintain TMD’s IT infrastructure to ensure optimal performance and security.
• Enforce cybersecurity protocols to protect sensitive data, systems, and communications.
• Conduct regular audits and vulnerability assessments to identify and mitigate risks.
• Maintain the integrity of network configurations, access controls, and endpoint protections.
• Support disaster recovery and data backup procedures to ensure business continuity.
• Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.
• Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.
• Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
• Set up and monitor video-teleconferencing systems.
• Manage the Distributive Learning Reporting and Scheduling System.
• Provide support and assistance to Distributive Learning Points of Contacts for all classroom locations, requiring travel across the state.
• Provide assistance in the design, development, and maintenance of various system applications.
• Develop training manuals and procedures and trains users in the proper use of hardware or software.
• Install, maintain, move, and assist in testing and upgrading new and existing hardware or software.
• Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Maintain appropriate security controls over software.
• Set up equipment for customer use and performs or ensures proper installation of cables, operating systems, or appropriate software.
• Troubleshoot software and maintains software library and documentation.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
• Maintain records and prepares reports detailing equipment performance and usage.
• Collaborate with peers to enhance the work environment and support instructional technology.
• Attend work regularly and observes approved work hours in accordance with agency state employee policies and procedures handbook.
• May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.
• Perform related work as assigned.