TJJD - Police Communications Operator V - Incident Reporting Center (IRC) Specialist - (AUS) - 58720

PLEASE NOTE

Your job application must be completely filled out and include all employment, do not limit employment to the past 10-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment (month & year), supervisor’s name and phone number, and a description of duties performed, and whether it was full-time or part-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete. Resumes do not take the place of this required information.

Applicants must be able to pass a Criminal Background Check and any other requirements listed under Minimum Qualifications.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

** BENEFITS**

State of Texas Benefits and Retirement Information can be found at https://www.ers.texas.gov. Benefits include: Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

GENERAL DESCRIPTION

The Office of Inspector General (OIG) is the independent law enforcement agency dedicated to maintaining the safety and security of the Texas juvenile justice system. It has statutory responsible to investigate criminal allegations involving TJJD juveniles, employees, facilities, contractors, volunteers or programs within the Texas juvenile justice system. OIG inspectors general oversee criminal investigations and possess all the power and duties granted to peace officers under the Texas Code of Criminal Procedure. Their authority extends to parole officers and facilities operating under contract with TJJD. Specialized inspectors employed by the OIG investigate allegations of abuse, neglect and exploitation by staff against justice-involved youth at both the state and county levels. The OIG also provides security at gatehouses, controlling the ingress and egress of all personnel and vehicles. Additionally, they are responsible for detecting and intercepting contraband to prevent its introduction into secure facilities operated by the TJJD. The OIG operates the 24-hour Incident Reporting Center (IRC), serving as the reporting and clearinghouse for the Texas juvenile justice system. The IRC receives and documents allegations of criminal and administrative misconduct including fraud, waste, abuse, neglect, and exploitation related to juveniles, facilities, and programs under the jurisdiction of the TJJD. Criminal analysts employed by the OIG compile and submit reports regarding criminal and administrative investigations and OIG operations to the TJJD board members, the legislature, and other state agencies. They also monitor compliance with the TJJD Use of Force Plan.

Performs advanced (senior-level) electronic and telephone communications work, coordinating, answering, evaluating, and prioritizing incoming calls received through the IRC hotline; disseminating information, including information regarding serious and unusual incidents, to designated staff; maintaining electronic file systems; compiling and tabulating data; verifying accuracy of documented information; performing data entry and retrieval; and researching and obtaining intelligence for OIG peace officers and other staff from various public, private and police sources, and from computerized databases including the Texas/National Crime Information Center (TCIC/NCIC) System and the Texas/National Law Enforcement Telecommunications Systems (TLETS/NLETS). May provide guidance and training to others.

Works under limited supervision with moderate latitude for the use of initiative and independent judgment. Will be required to work different shifts and overtime, and be on-call to respond to emergencies, work additional hours during or after an emergency. Occasional statewide travel is required. Work is performed in a semi-isolated secured area, with constant exposure to office and telephone noise.

ESSENTIAL DUTIES

Coordinates, answers, evaluates, and prioritizes incoming calls received through the IRC hotline; obtains and records accurate, descriptive information from persons calling for assistance and/or providing intelligence; and disseminates information, including information regarding serious and unusual incidents, to designated staff.

Provides communication interface between OIG peace officers and other law enforcement agency officials; maintains strategic contact with other law enforcement personnel in support of agency activities and programs; and serves as the communications link during serious incidents using the telephone, computer networks, and radio systems.

Coordinates and conducts automated data gathering and verification; and searches and obtains intelligence for OIG staff from various public, private and police sources, and from computerized databases including TCIC/NCIC and TLETS/NLETS.

Verifies accuracy and completeness of requests and/or responses and maintains security levels. Assists the IRC Manager with creating, maintaining, adjusting, and disseminating the IRC work schedule.

Relays and interprets information relating to the safety and wellbeing of law enforcement officers, agency personnel, youth, and general public. Conducts quality assurance checks on Be on the Lookout (BOLOs) created by IRC staff.

Coordinates and participates in the set up and operation of temporary communication command sites during special assignments including taskforces, manhunts, and weather-related disasters.

Collaborates with OIG staff in meeting established objectives and goals; shares information, identifies concerns and trends, and recommends improvements to resolve problems or enhance operations.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures.

· Reports safety hazards and corrects hazards when possible.

· Completes required documentation in the event of an accident/injury within requested time frames.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.