Job Overview

The Customer Service – Client Support Specialist plays a key role in supporting our Sales Team and ensuring exceptional service for our Enterprise client accounts. You will collaborate closely with Account Managers and Business Development Directors to streamline sales processes, manage customer requests, and ensure clients receive timely, accurate, and high‑quality support.

Responsibilities

Client Support & Communication

• Serve as a primary point of contact for customer service inquiries related to sales activities, orders, and account needs.

• Communicate with Life Sciences, Population Health and Academic clients—including Procurement, Data Management, and Project Management teams—to ensure questions are answered, and issues are resolved quickly and professionally.

• Support client relationship activities such as sharing updates, resources, upcoming events, and IQVIA Quality Metric initiatives.

Sales Process & Administrative Support

• Partner with Sales team members to ensure smooth, efficient progression from initial quote to signed sales order.

• Coordinate with internal proposal and pricing teams to assist with creation, review, and processing of Sales Orders and Change Orders.

CRM & Pipeline Coordination

• Maintain and update CRM entries, ensuring opportunities, client notes, and follow‑up actions are correctly logged and current.

• Work with Sales Leadership to support pipeline accuracy, opportunity progression, and follow‑up communications.

• Leverage client insights and interactions to help identify new opportunities or areas of client need.

Minimum Required Education & Experience

• Experience in customer service, client support, sales operations, sales coordination, or project coordination —preferably in SaaS or Life Sciences.

• A bachelor’s degree is highly preferred.

• Experience supporting sales processes or working within fast‑paced commercial teams.

• English fluency (this is part of a global area)

• Proactive problem‑solver person with clear, professional and assertive communication

• Highly organized & detail‑oriented

• Experience with Microsoft Navision/365 Business Central, CRM tools, and strong Word and Excel skills preferred.

• Resumé/CV must be submitted in English *

home-based

IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic. Join us!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.