Sales Engineer at 365 Command

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Role Overview

We are seeking a dynamic Sales Engineer to drive revenue by managing the technical pre-sales process for NAM Market- Americas. You will partner with Sales Executives to evangelize Kaseya’s technology, deliver value- driven demonstrations, and architect tailored solutions for both prospective and existing customers.

Key Responsibilities

Technical Demos & Presentations: Design and deliver compelling, value-based demonstrations tailored to client pain points, showcasing workflows across Kaseya's platform
Sales Alignment: Partner with Sales Executives to close deals by leading technical evaluations, writing proposals, and handling technical objections
POC Execution: Own the Proof of Concept (POC) process from start to finish, including infrastructure configuration, technical inputs, and final ROI validation
Solution Design: Monitor and document technical requirements during discovery to build integrated solutions across IT Infrastructure monitoring, PSA, Security, BCDR, and IT Documentation
Cross-Functional Collaboration: Act as the voice of the customer by sharing field insights with Product Management to help shape future product strategy
Experience: Proven pre- sales, IT, or SaaS experience with strong business acumen and the ability to translate complex technical features into tangible business value
Core Infrastructure: Hands-on experience with Windows Server OS, Virtualization (Hyper-V/VMware), Server Monitoring (IIS, SQL, AD), and fundamental networking concepts

Qualification and Skills Design
Minimum of 3 years of experience as a Sales Engineer (SE) in IT, pre-sales, or SaaS space, with strong business acumen and the ability to translate complex technical features into tangible business value
IT Management Software: Deep understanding of Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and IT service desk workflows
Security & BCDR: Proficiency in endpoint/network security (AV, EDR, SIEM, Firewalls, Incident Response) and Backup/Disaster Recovery solutions
Communication: Exceptional written and verbal English fluency. Highly comfortable meetings on the phone or video, presenting them to everyone from System Administrators to C-level executives

Education:

Bachelor’s degree in computer science, Engineering, IT, or equivalent practical experience in the SaaS/IT space.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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