Program Monitor

The Department of Developmental Services (DDS) is seeking a dedicated and qualified Compliance Officer III candidate who will function as the Program Monitor. The Compliance Officer III will work under the direction of the Area Director or designee. The position is an integral member of the Area Office Management Team and is involved in management-level planning and activity. The incumbent will oversee and provide direction to vendor agencies in the design, implementation and evaluation of contracted residential, individual, day/employment and or family support respite programs which support diverse communities.

  Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Act as liaison between Area Office and provider agencies.
• Respond to inquiries regarding DDS policies, regulations and Request For Response (RFRs)
• Work within a team process in collaboration with all levels of area office staff to ensure programs and services are responsive to changing client needs and meets criteria set out in respective RFRs
• Monitor and evaluate all contract and state operated services for compliance with applicable programmatic and regulatory standards, Office of Quality Assurance, and Investigation findings
• Maintain ongoing records of agency performance, participates in all management planning meetings and programmatic meetings with agencies.
• Help keep the investigation database (Investigative Processing System) up to date and comply with timelines.
• Participate in clinical and team meetings as needed.
• Monitor Home and Community Service Information System (HCSIS).
• Help Conduct administrative reviews and develops action plans with agencies, work with community members to review all
• Manage safety plans
• Monitor site visits
• Works closely with Program Coordinator II on contract monitoring, with knowledge of contracts
  • Participates in contract management and oversight.
• Assess trends and patterns which emerge from monitoring activities and report findings to Area Director or Designee.
• May have supervisory responsibilities

Preferred Qualifications:

• Knowledge of Disabled Persons Protection Commission (DPPC) and DDS investigations
• Knowledge of resources for self-advocacy for individuals with developmental disabilities
• Ability to apply conflict resolution skills
• Demonstrated ability to work with developmentally disabled adults
• Knowledge of RFRs
• Basic knowledge of contracts

Please Note: This is Full-time, 37.5 hour position.

                   Shift: Days

                   Days Off: Saturday and Sunday

                   Flexibility required to meet the needs of the Office.

About the Department of Developmental Services:_ _

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds _ _

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

· Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

· Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov

· Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

· National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint- background-checks

​​​​​​​ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at:EOHHS Candidate ADA Requests

For technical help with Mass Careers , including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.