PUCT, Consumer Complaints Investigator (Investigator III)

The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!

NOTICE TO APPLICANTS
Applications must contain a complete job history, detailing:

• Job title

• Dates of employment

• Name of employer

• Supervisor's name and phone number

• Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for

Important: Resumes do not replace this required information. Applications stating, "See attached" or "See resume" will not be accepted. The employment history listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application and will not be further considered for the position applying for.

Required Documents

• Letter of Interest

• Resume

The hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as “relevant.”

Incomplete applications will not be considered**. **

Applicant Release Form Website Link

WORK IN TEXAS APPLICANTS
To apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going to https://capps.taleo.net/careersection/ex/jobsearch.ftl and select our agency, Public Utility Commission of Texas, from the "Company/Agency" list.

If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting. An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.

The Public Utility Commission regulates the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.

Join a Team Dedicated to Public Service
Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure

Make a Difference with Us
We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.

Competitive Benefits Package
In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.

For a detailed overview, please visit https://www.puc.texas.gov/HumanResources/Home/Benefits.

Ready to Make a Difference? Apply Today!

DIVISION – CONSUMER PROTECTION DEPARTMENT - COMPLAINTS

About Division Name
The Consumer Protection Division (CPD) is the face of the agency. Our main focus is to protect consumers by assisting Texans with their Electric, Telephone, Water & Sewer services, the Texas No-Call list and by operating and maintaining the Power to Choose website.

CPD is comprised of three teams that work together:

Intake Center: This team is the frontline of CPD. They take incoming calls from consumers, assist with their questions and concerns, and help them in areas open to electric competition via the Power to Choose website. They take complaints and answer questions about billing, services and other concerns. They also process all incoming online complaints, mail and scan paper documents.

Complaints: This team processes all informal complaints brought to the Commission, including those related to Electric, Telephone, Water & Sewer, No- call, and non-jurisdictional issues. They act as mediators to help resolve informal complaints. The team maintains a 99% success rate in resolving issues.

Licensing & Compliance: This team ensures all companies are registered with the PUCT and are in compliance with applicable rules. They work with ERCOT to ensure electric companies follow current regulations and help facilitate customer transfers as companies enter or exit the market.

CPD also maintains the “Power to Save” website.

Looking to take the next step in your career? Ready for a meaningful career in public service? The Public Utility Commission of Texas (PUCT) has an opportunity for a motivated professional to help advance the agency’s mission and support critical work for the state of Texas.

The Consumer Protection Division is seeking a Consumer Complaints Investigator, a position responsible for performing complex to highly complex complaint resolution work involving the investigation of informal complaints from customers relating to a wide variety of issues involving their electric, water and sewer, and telephone utility services and resolving each complaint by issuing written decisions to all parties of the complaints.