IT Manager

IT Manager

To maintain and implement the company's computer, communication, and management information systems, including all software and hardware.

The IT Manager is a salary exempt position that reports to the Chief Financial Officer

Primary Objectives:

• Ensure reliable and secure IT infrastructure and systems across the organization. (Approx. 30% of total job function)
• Provide technical support and troubleshooting for hardware, software, and network issues. (Approx. 40% of total job function)
• Develop and enforce IT policies, disaster recovery plans, and compliance measures. (Approx. 30% of total job function)

Development of the Position

As technology evolves, this position will increasingly focus on cybersecurity, cloud-based solutions, and automation to improve efficiency and data protection.

Key Responsibilities

• Manage and maintain company IT infrastructure including servers, networks, workstations, and warehouse technology systems
• Provide Tier 1-2 technical support to staff across office, warehouse, and field sales operations
• Oversee administration of key business systems including ERP/distribution management software, route accounting platforms, and Microsoft 365
• Coordinate with third-party vendors and managed service providers for specialized support and procurement
• Maintain cybersecurity practices including patch management, endpoint protection, user access controls, and data backup/recovery
• Develop and enforce IT policies, procedures, and acceptable use guidelines
• Manage hardware and software inventory; oversee equipment procurement and lifecycle management
• Support onboarding/offboarding processes by provisioning and decommissioning user accounts and devices
• Identify opportunities to leverage technology to improve operational efficiency in distribution, logistics, and sales
• Document systems, processes, and incidents to build a reliable internal knowledge base

Position Requirements

• Strong mechanical, technical support, and troubleshooting skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently and as part of a team
• Ability to manage multiple and competing priorities, projects, and deadlines simultaneously
• Proficiency with Windows Server, Active Directory, networking fundamentals, and Microsoft 365 administration, internet software, database software, network infrastructure, workstation operating systems, printers, switches, routers, firewalls, wireless networking, portable printers, audio/video equipment
• Experience with Apple products (setup, troubleshooting, etc.)

Education and Experience

• Bachelor's Degree and 3 years' experience in a related field

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions of the job described.

While performing the responsibilities of job, the employee is required to talk and hear. The employee is frequently required to sit and use their hands and fingers, to handle or feel. The manager is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and distance vision. The employee must be able to occasionally lift up to 25 lbs.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.