Complaint Unit Processing Coordinator

The Massachusetts Department of Public Health (DPH) Bureau of Health Care Safety and Quality, Division of Health Care Facilities Licensure and Certification (DHCFLC) is seeking a Program Coordinator to coordinate and monitor the processing of complaint surveys for all health care facilities overseen by the department, including tracking and timely completion, finalize records for archival and attach survey documents in ASPEN and IQIES. The Program Coordinator serves as a liaison with CMS processing and enforcement staff and collaborates with internal DPH groups and CMS partners working closely with DHCFLC.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Coordinates the updating of survey tracking database with status of surveys throughout the Complaint process in an accurate and timely manner as mandated by the Commonwealth and Center for Medicare and Medicaid Services.

• Responsible for the processing of the Complaint surveys of health care providers within ASPEN and IQIES systems.

• Coordinates and performs as necessary the filing, photocopying, scanning, distribution and mailings of deficiency statements, correspondence and other materials relating to the survey process.

• Coordinates the distribution of copies of letters and forms to appropriate Agencies, Staff and Departments

• Ensures written reports and correspondence is grammatically correct, accurate and complete.

• Ensures all written documentation regarding complaint investigations and associated correspondence is filed in an accurate and timely manner

• Coordinates the completion of any surveys referred to the Legal Department and other agencies as appropriate.

• Acts as liaison with CMS Boston location processing and enforcement staff

Required Qualifications:

• Knowledge of general report writing.
• Ability to communicate effectively.
• Capacity to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.
• Ability to prepare and use general reports, charts, graphs, and tables.

Preferred Qualifications :

• Proficiency with Microsoft Office, especially Word, Excel, and PowerPoint.

• Self-starter with excellent organizational skills, and the ability to prioritize work assignments independently.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Heal th​

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.