SORM | Claims Supervisor | 26-0436

GENERAL DESCRIPTION
Work includes active participation in establishing Claims Operations Department goals and objectives; developing department guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving department goals; evaluating department activities; and coordinating department activities. Plans, assigns, and supervises the work of others.

ESSENTIAL POSITION FUNCTIONS

• Oversees the work of assigned unit within Claims Operations Department
• Participates in the preparation of program management and productivity reports and studies
• Confers with staff on department issues and problems to identify and implement solutions
• Plans, implements, coordinates, monitors, and evaluates programs
• Participates in establishes department goals and objectives; and develops and approves schedules, priorities, and standards for achieving goals
• Participates in the development of department goals and objectives evaluation activities
• Provides technical assistance in a department area
• Plans, assigns, and supervises the work of others
• Communicates openly and honestly with colleagues and customers
• Takes personal responsibility for the quality and content of assigned units’ work product
• Prioritizes unit and individual workload to ensure deadlines are met and productivity maximized
• Ensure equal collaboration and contribution among unit and claims department
• Development of claims adjusters, explaining claims processes, deadlines and overall claims handling in an understandable manner.
• Maintain and retain claims staff, along with working to keep team morale at a positive state
• Review claims from adjusters on the team to ensure quality of claims handling.
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity