Trust Architect Lead Practitioner

The senior operating model and workforce transformation lead for Avanade Next. Owns what AI changes about work itself: roles, teams, decision rights, management systems, workforce capability and human-agent collaboration.

KEY RESPONSIBILITIES

Operating Model & Workforce Leadership

• Own the AI-Native Models & Ways of Working domain across APAC.

• Lead design of AI-native operating models, workforce structures and leadership practices that can scale.

• Build Avanade Next credibility on the future of work, human-agent teams and AI-enabled management systems, with clients, Microsoft and the wider ecosystem.

Executive Advisory & Business Growth

• Advise Boards, CEOs, COOs and Chief People Officers on how AI changes the organisation, the work and the leadership model around it.

• Originate and shape mandates where operating model, workforce or ways of working are central to transformation.

• Partner with Industry Leads, Account Teams and Microsoft account teams to turn workforce and operating model demand into signed work, including co-sell where Copilot adoption has stalled short of real change.

Transformation Leadership

• Lead target operating model, organisation design, role redesign, skills planning and management system work on major mandates.

• Define how human and agent work is divided, supervised, escalated and measured at organisational scale.

• Partner with Trust Architects on governance and accountability, and with Value Architects on quantified benefits.

Capability & Practice Development

• Build operating model capability across APAC through hiring, mentoring and leadership.

• Contribute reference operating models, diagnostics and workforce patterns to the APAC library.

• Apply the same method internally as Avanade Next scales its own human-plus-agent model.

KEY MEASURES

• Domain method published and in use within the first two quarters.

• Operating model workstream present and quantified on every major transformation mandate.

• New ways of working adopted and sustained at 90 days post-deployment.

• Direct contribution to qualified pipeline and signed transformation revenue.

• Internal Next operating model documented and improving using the same method.

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SKILLS AND EXPERIENCE

• 10+ years in operating model, organisation design or workforce transformation in a major consulting environment.

• Experience implementing enterprise-scale operating model change.

• Substantive understanding of agentic systems and what supervising them requires.

• Strong grounding in governance, accountability, decision rights and management system design.

• CXO credibility with COOs, Chief People Officers and transformation leaders.

• Experience designing governance, accountability and control structures in regulated settings.

WAYS OF WORKING

• Location flexible across ANZ, SEA or Japan with APAC-wide deployment.

• Works in parallel with build, not after it.

• Partners closely with Trust Architects, Service Designers, Value Architects and FDEs.

• Keeps the work practical: roles, decisions, routines, measures and capability.

• Measures adoption by sustained behaviour change, not workshop completion.

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