Service Engineer

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Description

Job Title:-Junior Engineer / service engineer

Location: RAM

Experience : 2 ~5 year

Industry: Mining & Construction with HEMM experience

Objective of the Role

UG running bd & Surface workshop machine handling

Job Responsibility / KRA

Safety & Compliance: Customer Support & satisfaction Documentation & Reporting: Maintenance & Repair: Field & Underground Service: Team Collaboration:

Competencies

Safety system knowledge &Understand Importance of safety

Support day-to-day site operations and ensure smooth functioning of UG machines/equipment

Monitor machine performance and report abnormalities or breakdowns

Coordinate with operators, technicians, and supervisors for maintenance activities

Ensure preventive maintenance (PM) and breakdown maintenance are carried out on time

Follow and enforce all safety standards and SOPs at site

Maintain records of maintenance, inspections, and daily reports

Assist in troubleshooting and root cause analysis of recurring issues

Ensure proper utilization of manpower and resources

Support audits, inspections (DGMS, internal, etc.), and compliance requirements

Communicate regularly with senior engineers and update on site status

Availability, ,DM, PM,CBM & MTBF knowledge

CPH, AMC & Rental contract knowledge

Support new machine commissioning and trials at site

Ensure proper documentation of checklists (PM, safety, pre-start, etc.)

Coordinate with OEM/service team for technical support when required

Conduct basic training/toolbox talks for operators on safe machine handling

Identify improvement areas and suggest corrective/preventive actions

Ensure housekeeping and 5S practices at the workplace

Follow up on pending issues and ensure timely closure

Support shift handover process with proper communication and reporting

Ensure compliance with site policies, PPE usage, and safety audits

Assist in manpower planning and shift deployment

Special Working Conditions :- If any _-Hydraulic & electrical trouble shooting knowledge _

Main interactions of the role :- Manpower & Customer handle

Education Qualification: Diploma & Degree

Reporting Manager: Vijay Kumar Saini

Note -HZL & UG equipment experience candite is priority

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