TCOLE - License and Permit Specialist III

License and Permit Specialist III

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Resumes are not accepted in lieu of State of Texas application

Description

Our Mission

The mission of the Texas Commission on Law Enforcement, as a regulatory State agency, is to establish and enforce standards to ensure that the people of Texas are served by highly trained and ethical law enforcement, corrections, and telecommunications personnel.

Our Credentialing Division

The TCOLE Credentialing Division is responsible for processing and maintaining all peace officer, jailer and telecommunicator licenses, certificates, and permits throughout Texas. This includes reviewing applications for initial licensing, renewals, and endorsements; verifying training requirements and continuing education compliance; maintaining accurate licensee records; and coordinating with training academies and law enforcement agencies to ensure proper credentialing. The division also processes specialty certifications, handles license modifications and corrections, and provides customer service to law enforcement personnel and agencies regarding licensing requirements and procedures.

Who We’re Looking For

The Texas Commission on Law Enforcement (TCOLE) is seeking a License and Permit Specialist III to join the Credentialing Division located at 6330 E HWY 290, Suite 200, Austin, TX.

Performs complex (journey-level) licensing and permitting work involving the review, processing, and approval of license and permit applications. Ensures compliance with applicable state and federal regulations, administrative codes, and agency policies while providing technical assistance to internal and external stakeholders. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

The salary for this position is $51,060.09. The Job Class for this position is 0173 and salary group is B18.

Examples of Work Performed

Reviews license and permit applications, renewals, and revisions for completeness, accuracy, and compliance with state and federal regulations, policies, and guidelines.

Processes and inputs license and permit applications, payments, and technical data into appropriate computer systems, databases, and agency applications.

Issues licenses and permits, collects fees, and maintains accurate payment records.

Administers oral, written, and practical examinations to license and permit applicants as required.

Provides technical assistance and guidance to the stakeholders, agency staff, and government officials regarding licensing and permitting requirements, processes, and procedures.

Monitors license and permit applications, contract registrations, inspections, and other related permits to ensure appropriate routing and processing.

Interprets and communicates licensing and permitting requirements and statutory information to various stakeholders.

Responds to telephone calls, emails, and walk-in customers to resolve licensing and permitting issues.

Provides forms and general information to visitors and ensures proper routing of completed applications.

Prepares correspondence, notices, reports, and documentation related to licensing activities and compliance matters.

Evaluates and tracks applications and responses to notices of deficiency to ensure timely resolution.

Investigates and resolves complex issues involving licenses, registrations, and payment histories.

Maintains comprehensive program data and records associated with licensed and permitted activities.

Prepares documents for scanning and maintains organized filing systems.

May train and provide guidance to other staff on licensing procedures and regulations.

Other duties as assigned.