Knowledge Management Specialist, Contractor

The Department of Public Health (DPH) is seeking a dynamic individual to respond to staff SharePoint challenges, standardizing processes, and enhancing tools and resources for SharePoint, Teams, and OneDrive support, including the department-wide Intranet, called DPH InfoHub.

This a contracted position and our selected candidate will support the DPH Technology Operations team. It requires attention to detail, SharePoint development experience, and a customer service focus. The position may include other Microsoft support responsibilities as needed.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Administer the DPH InfoHub and the SharePoint pages for the Technology Operations team.

• Assist with creating and maintaining SharePoint sites, Teams workspaces, channels, and file libraries.

• Create and curate learning resources for SharePoint, Teams, OneDrive document management strategy and organization, and accessibility planning and testing.

• Assist in the DPH migration from server-based shared drives to a cloud-based SharePoint document management platform.

• Develop user guides, quick reference materials, FAQs, checklists, and training content.

• Assist with document conversion, migration, formatting, cleanup, and organization.

• Support accessibility readiness through checklists, training materials, and basic review workflows.

• Create and maintain project spaces, document libraries, templates, and resource repositories.

• Support staff education on file organization, collaboration tools, and accessibility practices.

• Help maintain consistent project documentation, naming conventions, and knowledge-sharing resources.

• Publish and share project management resources through appropriate collaboration platforms.

Preferred Qualifications:

• Ability to interpret and explain technical language to non-technical audiences.

• Experience in the development of SharePoint pages, and SharePoint Intranet administration.

• Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.

• Skilled in following written and oral instructions in a precise understandable manner.

• Ability to adjust to varying or changing situations to meet emergency or changing program requirements.

• Established high standards for accuracy and attention to detail.

• Experience in managing content migration from a server to the cloud.

• Experience using MS Power Automate for workflow automation.

• Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.

• Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.

• Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.

Contract Period of Service:

Hire – 11-30-2027 - Contracts are renewable, subject to the Department approval, performance and allocation of funds.

Additional Contract Information:

• Benefits are unavailable with the exception of sick leave accruals.
• Contracts are renewable, subject to the Department approval, performance, and allocation of funds.
• All employees will be paid on a biweekly basis and must have direct deposit.

Agency Mission:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including inequities in chronic and infectious disease, substance abuse, violence, and preventable hospitalizations.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages, and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

Learn more about our important work: https://www.mass.gov/orgs/department-of- public-health

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. 4