Field Service Supervisor

About the company:

Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient manner.

Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers’ needs to provide the best solution for each client.

Job Description:

The Field Service Supervisor is responsible for providing leadership and direction to a team of 15-20 field technicians (Entry and Mid-level). This includes leading by example, setting goals and expectations, and providing real time coaching and mentoring on commercial, technical, and administrative responsibilities. This position reports to the service manager and will interact closely with him and dispatch. This role is 60% productive – 40% overhead.

Key Responsibilities:

· Applies time directly to customer jobs - analyze, troubleshoot, repair, rebuild, maintain, startup, adjust and replace mechanical equipment such as, but not limited to, bearings, motors, heat exchangers, compressors, boilers, ventilation and HVAC systems, CRAC units, humidity control units, exhaust fans/hoods, and building/energy management controls/control systems.

· Provides technical support and employee development via real time mentoring, phone support, and field on-the-job training

· Monitors the quality and efficiency of the work performed and document visits

· Set goals and expectations for team members, provides weekly oversight of paperwork and reports, provide input for each team member for annual performance reviews as required

· Conducts any required team meetings and ensures team compliance with safety, administrative, and other non-field related tasks

· Help manage individual and team performance

· Provide on the job technical training classes monthly for individuals or group classes based on need

· Assist training managers, service manager, and senior technicians in supporting mentoring and training programs

· Support sales team with spend plans and jobsite visits

· Help perform safety observations of jobsites

· Additional tasks and assignments provided by Service Manager when need arise

Measures of Success:

· Quality – minimize or eliminate “team” call backs / maximize customer satisfaction

· Efficiency – team delivers on or below budget while delivering high-quality work

· Employee retention and advancement of team members to higher technical levels/capabilities

· Help deliver on time compliance with performance reviews and development plans

· Retention of and increased business growth in project, maintenance, and repair business areas