Order Fulfilment Expert

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

The Order Fulfilment Expert plays a pivotal role in ensuring operational excellence across order fulfilment, revenue forecasting, and stakeholder communication. This position is responsible for managing critical fulfilment activities, maintaining accurate forecasts, and fostering strong relationships between operational companies (OpCo) and RESCM. The role also supports continuous improvement initiatives and contributes to building an engaged, high-performing supply chain team.

Operational Excellence

• Driving data accuracy and associated operational actions to the Open Bank in Power BI ensuring invoicing and revenue recognition in alignment to business requirement & customer need.
• Develop and manage the weekly revenue forecast in collaboration with Rollout Coordinators and key stakeholders around the business, ensuring precision and reliability.
• Oversee CRDD (Customer Requested Delivery Date) governance, affecting inbound stock and any stock issue related queries. Whilst supporting the Local manager to improve A order efficiency
• Monitor and manage Goods in Transit , ensuring compliance with OpCo-specific targets.

Stakeholder & Relationship Management

• Serve as the primary point of contact between OpCo and RESCM , managing all communication and fostering strong,**** influential relationships with internal and external departments such as customers, partners, resellers, carriers, and other Ricoh entities.
• Ensure execution of operational tasks such as order cancellations or conversions in Oracle , and manage phase-in/phase-out processes and communications effectively with our Marketing team.

Forecasting & Reporting

• Own the Tender Forecast process in (RUDI) , including data collection and end-to-end management.
• Support the Revenue Forecasting process within multiple OpCos.
• Submitunits forecast to the European team within agreed timelines.
• Support month-end closing by ensuring all forecasted orders are completed and revenue is released on schedule.

Inventory & Stock Control

• Manage stock availability for both RESCM and third-party supplied products, ensuring optimal inventory levels to meet business needs.

You will ideally have

• Proven experience in order fulfilment , supply chain operations, and revenue forecasting.
• Proficiency in Power BI , Oracle.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Analytical mindset with exceptional attention to detail.
• Experience in team coaching and development is an advantage.
• Good knowledge and experience within a European Supply Chain including experience of 3rd party logistics management including associated systems
• Good project management skills and strong commercial awareness.
• Ability to adopt and embrace the management of change and culture
• Ability to analyse current operation and future procedural requirements.
• Strong relationship skills with customers and service providers with the ability to network and negotiate at peer level.
• Excellent people skills – ability to lead, inspire, develop, coach, motivate.
• Strong communication and presentation skills for Senior Mgt level and Customer communications
• Good knowledge and experience of Performance Measurements

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.