OAG- Child Support | Child Support Technician I | 26-0560

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times. CSTs gain valuable legal support experience and are part of a collegial team dedicated to supporting Texas children and families. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a- Glance) along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.

Opens cases on the Children Are My Priority system (ChAMP); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO)
Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.
Coordinates, schedules, and monitors paternity tests; processes and distributes test results
May serve as a Notary Public
Enters, retrieves, and updates child support case information on the ChAMP system
Monitors the ChAMP system and other computer databases to identify new or updated locate information
Verifies locate and employment information using all available sources
Performs money-handling duties to process child support payments
Prepares routine or periodic reports
Researches court orders
Responds to routine telephone inquiries concerning child support cases
Opens, sorts, and distributes incoming mail and documents
Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents
Scan and index documents
Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity