Reservations Executive (Local candidates only) at Kempinski Hotels

Reporting to the Assistant Reservations Manager, the Reservations Executive accurately records and processes reservations while maximizing room sales through proactive selling and up-selling. The role handles all reservation requests via telephone, email, fax, and internet efficiently and courteously.

Key Responsibilities

Manage all room inventory and control system close-outs to optimize occupancy, average rate, and revenue
Review daily reservation accuracy, including rate compliance by segment and source, for previous day bookings and next day arrivals
Apply and control no-show and late cancellation charges to minimize revenue loss
Load and tag internal package breakdowns on reservations in coordination with the finance department
Monitor reservation pick-up trends for upcoming months to support forecasting
Ensure all contracted sellable rates are loaded in reservation systems for easy access
Review availability on EzRMS, SynXis, OCM, and PMS to maintain sufficient inventory for high-yield segments
Enforce the property’s compliance with the Best Rate Guarantee policy
Follow internal credit policies to manage financial risk
Perform additional assigned tasks to support the Reservations team

Skills, Knowledge and Expertise

Minimum O levels or Diploma in Hospitality Management
Ability to communicate clearly and professionally
Minimum 1 year experience in a similar reservations role
Ability to maintain high standards of professionalism, ethics, grooming, and attitude
Willingness to work rotating shifts, weekends, and public holidays
Proficiency in Opera PMS (imperative)

Kempinski Hotels

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Reservations Executive (Local candidates only)

Key Responsibilities

Skills, Knowledge and Expertise