Job Specialist III (Brockton & Bristol County)

Incumbents interview customers for unemployment insurance programs; explain program policies and procedures to customers; refer customers to other agency programs; review customer data and provide customer assistance; perform related work as required.

This position requires travel throughout the Commonwealth up to four days per week. The incumbent will provide in-person services for offices in the Southeast region. Applicants must be familiar with and comfortable using various web-based applications as required to perform duties while, teleworking, in the office and/or out in the field. All applicants must have a current driver's license and reliable transportation. This position requires travel to the below locations one day per week. You may be required to travel to other regions, as needed, to provide coverage.

** ** * MassHire Greater Brockton

34 School St

Brockton, MA 0230

• MassHire Fall River

446 North Main St

Fall River, MA 02720

• MassHire Taunton

72 School St

Taunton, MA 02780

** Fluency in Haitian Creole, Cape Verdean, Spanish and/or Portuguese is strongly preferred.**

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1. Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain record and input to UI Online or other agency system as needed, to determine initial and/or ongoing eligibility of customers for programs and services.

2. Explain to customers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.

3. Refer customers to agency services as required by reviewing data gathered from interviews and written applications.

4. Interact by telephone or in person in a professional manner with customers, and operate computers and peripheral equipment following established procedures and guidelines.

5. Perform related duties such as speak, read and write clearly, be able to translate UI Law and procedures, perform data entry, statistical calculations, author appropriate responses to customers, creating reports, file, process and direct mail, among other required duties.