Operations Manager - Lawrence Campus and Community Relations

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About Northern Essex Community College:

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:

POSITION: Full-Time Operations Manager - Lawrence Campus and Community Relations (Staff Associate): LCCR Office; Lawrence Campus (45 Franklin St); 37.5 hours per week, Monday through Thursday, 10:00am - 6:30pm; Friday, 8:00am - 4:30pm; Non-Unit Professional Position.

SUMMARY: Reporting to the Vice President of Lawrence Campus and Community Relations, the Operations Manager serves as a strategic and operational partner supporting the execution of departmental priorities, community engagement initiatives, and executive-level operations for the Lawrence Campus and Community Relations Office. The position is responsible for coordinating complex cross-functional initiatives, managing operational systems and workflows, supporting community and governmental engagement efforts, and advancing projects involving campus leadership, external partners, elected officials, and community organizations.

Working collaboratively with the VP, Project Manager, Associate Director, and campus stakeholders, the Operations Manager ensures effective coordination of departmental operations, executive communications, strategic events, and community-facing initiatives while maintaining a high level of professionalism, responsiveness, discretion, and organizational effectiveness in a fast-paced environment.

The role also provides operational oversight for special projects, board and committee activities, stakeholder engagement efforts, budget coordination, and executive logistics in support of the College's community relations and Lawrence campus priorities. Some evenings and weekends required.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

Executive Operations and Strategic Coordination Responsibilities (80%)

• Serves as a strategic operations partner to the VP, supporting the coordination and execution of departmental priorities, executive projects, and cross-functional operations.
• Manages executive operations for the VP's Office, including scheduling coordination, communications management, meeting preparation, travel logistics, presentation materials, and operational follow-through necessary to support institutional and community initiatives.
• Supports departmental workflow management and project continuity by tracking assignments, monitoring timelines, facilitating communication, and maintaining operational documentation and reporting systems.
• Oversees departmental administrative and fiscal operations, including budget tracking, purchasing coordination, invoice management, records administration, and related operational processes.
• Serves as a primary liaison and point of contact for internal and external stakeholders engaging with the VP's Office, exercising professionalism, discretion, sound judgment, and responsiveness in a fast-paced environment.
• Supports operational follow-through for departmental leadership meetings through agenda coordination, action-item tracking, documentation, and communication management.
• Serves as a professional point of contact for students, community partners, elected officials, and campus stakeholders engaging with the VP's Office.
• Performs additional operational and project-related responsibilities as assigned.

Community and External Relations Responsibilities (20%)

• Serves as VP's Office back-up liaison at internal and external meetings, if VP and/or other LCCR team members are unavailable.
• Other duties as assigned.