MassHire Franklin Hampshire Career Center
MassHire Franklin Hampshire Career Center provides employment and training services.
- Open roles
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- Location
- Pittsfield, Massachusetts, United States of America
Last verified live 7 hours, 54 minutes ago · checked directly on the company's Oracle Taleo
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IT Support Specialist
at MassHire Franklin Hampshire Career Center
The Berkshire District Attorney’s Office seeks a highly reliable IT Support Specialist. This role focuses on supporting desktop devices (workstations, laptops, printers, peripherals) and delivering essential end-user training.
User & System Administration
• Manage user accounts via Active Directory and Exchange Admin Center.
• Provide Windows 11 and Office 365 training and troubleshooting.
• Build, maintain, and deploy desktop/laptop system images.
• Maintain security compliance through system patching and antivirus maintenance (Ivanti/Symantec).
Hardware & Infrastructure Support
• Handle procurement, installation, and deployment of new computer equipment.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Coordinate with LAN/WAN administrators to resolve network problems.
• Manage, track, and order hardware/software assets and IT supplies.
Operational & Media Support
• Deliver courtroom media presentation support in partnership with the Communications Specialist.
• Facilitate virtual meetings using Zoom, Microsoft Teams, and WebEx.
• Assist with digital document management, file archiving, and automated forms projects.
• Create, update, and maintain internal IT documentation and procedures.