Head of Accounts Receivable

The Head of Accounts Receivable will lead the global AR function, ensuring effective billing, collections, and cash application within a complex insurance environment. Based in Pune, this role supports multiple entities and currencies while partnering closely with stakeholders in the US, UK, and other geographies. The role is accountable for improving cash flow, reducing DSO, and strengthening credit and dispute management processes. A key focus will be on driving automation, process standardization, and continuous improvement. Acting as the front-facing leader, the individual will manage KPIs and influence stakeholders to adopt best-in-class processes. Prior experience in insurance and global shared services is critical.

Key Responsibilities

• Own the full AR lifecycle including billing, collections, cash application, credit control, and dispute resolution.
• Proven experience of AR Customer Billing in Insurance industry and desirable in Legal industry
• Deliver services across multiple legal entities and currencies.
• Partner closely with global stakeholders (US, UK, and other geographies) to improve cash performance and reduce DSO.
• Drive process improvements, automation, and standardization initiatives.
• Monitor and report AR KPIs (DSO, aging, collection effectiveness, dispute metrics).
• Ensure adherence to compliance, internal controls, and audit requirements.
• Act as the front-facing leader for AR, managing stakeholder relationships effectively.
• Lead, coach, and develop a high-performing AR team.
• Identify risks in credit and collections processes and implement mitigation strategies

Skills, Knowledge and Expertise

• Fully qualified accountant (CA, ICWA, CIMA, ACCA, CPA, or equivalent).
• 10–15+ years of experience in Accounts Receivable, ideally within shared services or global delivery models, managing a large team
• Experience working within the Insurance and Legal industries.
• Experience managing processes across multiple legal entities and currencies.
• Proven experience working with international stakeholders (UK, US and other regions).
• Track record of delivering process improvements, automation, and standardization initiatives.
• Desirable : Knowledge of insurance industry terminology, billing and collections processes in UK and US markets.
• Knowledge of financial accounting, process, and systems.
• Good working knowledge and experience of ERP’s
• Ability to set clear priorities and objectives.
• Strong commercial acumen and cash-flow focus.
• Stakeholder management and influencing ability.
• Continuous improvement mindset.
• Leadership and team development.
• Confidence to challenge and drive change.