Member Concierge

Member Community Concierge

Department: Membership & Community

Reports to: Community Lead

About Gradient

Gradient is a testament to the power of momentum — how the collision of unique ideas, talents, and perspectives ignites innovation and economic growth. The name perfectly aligns with Gradient’s mission to be a hub that connects entrepreneurs, freelancers and remote workers with the resources they need to grow and thrive. By fostering individual economic development, Gradient also contributes to the growth of Tulsa’s economy. The distinctiveness of the name will help the team position their organization as a leading force in entrepreneurship on a national scale.

Gradient is building on a strong foundation of success. Over the past five years it has generated a $1 billion economic impact for Tulsa. With this track record, Gradient is set to continue fueling innovation and economic growth, firmly establishing itself as a cornerstone of Tulsa’s entrepreneurial community.

Company Values :

• Inspire Innovation: We curate opportunities to explore new ideas and drive meaningful progress.

• Equip & Educate: We provide tools for education and growth.

• Cultivate Belonging: We create spaces where everyone is welcomed, valued, and empowered.

• Exceed Expectations: We focus on the details to deliver exceptional service.

• Celebrate Success: We elevate our members, celebrate wins, and have fun.

Employee Organizational Characteristics:

• Enthusiasm for life

• Willingness to solve any problem

• Attention to detail

• Maintains professionalism

• Prove to be reliable

• Unwavering patience

About the Role
The Member Community Concierge is a part-time front desk team member and one of the first points of contact for members, guests, and visitors at Gradient.

This role provides consistent, welcoming, and professional front-of-house support, including guest services, member support, access needs, and short- term use offerings. Community Concierges carry out established front desk procedures under the direction of the Community Lead and escalate issues as appropriate.

Position Type
Part-Time (hourly, scheduled shifts based on front desk coverage needs)

Key Accountability Areas
Front Desk Coverage and Guest Support
Membership Support and Communications
Guest Check-In and Access Assistance
Day Passes and Short-Term Use
Member Amenities Support
CRM and Front-of-House Accuracy

Requirements
Minimum 1 year of experience in customer service, hospitality, or a member- facing role
Strong communication and interpersonal skills
Comfortable using Gmail, Google Docs, macOS, and CRM-style systems
Ability to multitask while maintaining service quality
Ability to lift up to 50 pounds
Availability to work scheduled part-time shifts, including mornings, evenings, or occasional weekends as needed

Preferred Qualifications
Experience in coworking, hospitality, or member-based environments
Strong organizational and follow-up skills
Positive, team-oriented attitude
Comfort interacting with a wide range of people

Benefits
Gradient coworking access during working hours
Exposure to startups, founders, and community programming
Downtown Tulsa parking support as applicable to shifts

Equal Opportunity Employer
Gradient is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, or any other legally protected characteristic. We encourage candidates from all backgrounds to apply.