Conduit

Institution for Savings

Rising
www.institutionforsavings.com

Institution for Savings is a mutual savings bank based in Massachusetts.

Open roles
11
New role every
~7.5 days
Posting trend
6.0× vs prior 90d

Company signals

Score: 79
Wikipedia Yes First leadership hire Yes Repost rate (90d) 0% New cities (90d) 3 Wide pay-band rate 0% SEC Form D filed 303 days ago Buzzword-heavy listings 0% Stale listings 20%

Job facts

Location
Newburyport, Massachusetts, United States of America
Type
Full-time
Salary
$24 – $27
Posted
May 19, 2026

Last verified live 13 hours, 56 minutes ago · checked directly on the company's ADP Workforce Now

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Customer Service Representative, Call Center

at Institution for Savings


Call Center Representative
79 State Street, Newburyport

Seeking a full-time Call Center Representative to work in-office at the Bank's Retail Operations Center in Newburyport. This position is responsible for providing exceptional customer service across a variety of inbound communication channels, supporting both customers and staff by resolving routine account related requests, answering questions, and completing service related tasks. The role also supports customers with a wide range of bank products and services, including deposit and loan accounts, digital channels and payment services. The ideal candidate is customer-focused, detail- oriented, comfortable navigating multiple systems, and committed to delivering accurate, timely support while following bank policies and regulatory requirements.

We offer an excellent benefits package including the following:

  • 100% paid medical
  • 100 % paid dental
  • 100% paid vision insurance
  • 401(k) match up to 10%,
  • Life insurance
  • Pet insurance
  • Disability plan
  • Pension plan after 2 years of service
  • Generous vacation and paid-time off

The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF.