Partner Ministries Agent I at Eagle Mountain International Church

This position reports directly to the Partner Ministries Supervisor. Serves the Partners of KCM by answering questions, receiving orders and donations, and praying with ministry partners contacting KCM via phone, chat, or the internet.

PRIMARY DUTIES AND RESPONSIBILITIES:

Customer Service responsibilities include:

Managing large quantities of inbound calls
Identifying and assessing callers' needs
Demonstrates active listening and utilizes effective communication skills
Delivering the best solution for partner needs
Adhering to all department protocols and processes
Consistently reviewing and utilizing the department knowledge base to relay accurate information to partners.

Ministry duties include:

Practicing a dynamic, living relationship with Jesus Christ and praying in tongues for at least 30 minutes daily.
Attending to partner spiritual needs through Spirit-empowered prayer over the phone.
Honoring and valuing callers to establish and sustain long-term partner relationships.
Effectively presenting the benefits of ministry partnership on every applicable call.
Following all guidelines for ministry functions.
Intently engaging in the ministry teachings, mission, and vision.
Actively contributing to a positive culture at KCM.

Eagle Mountain International Church

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Partner Ministries Agent I