TPWD - Manager III

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS :

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE :

All applications must contain complete job histories in the WORK HISTORY SECTION to include:

• Job Title

• Dates of employment (month/year)

• Name of Employer, Name of Supervisor Description of duties performed

• Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.

• Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.

• College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

• Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application.

• Resumes are encouraged as attachments but will not be used to determine eligibility

• Work In Texas (WIT) Applications : WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification| Service| Military Specialty
---|---|---
Manager I-VII| Army| No Military Crosswalk. Qualified veterans are encouraged to apply
Manager I-VII| Navy| 111X, 112X, 113X, 114X, 611X, 612X, 621X, 631X, 632X, 641X, 648X
Manager I-VII| Coast Guard| SEI15
Manager I-VII| Marine Corps| 0203, 0207, 0302, 0520, 5502, 0602, 0802, 1802, 6302, 6502, 7202, 7208, 7210, 7220
Manager I-VII| Air Force| 8U000, 9G100, 16GX, 41AX, 86M0, 86P0
Manager I-VII| Space Force| No Military Crosswalk. Qualified veterans are encouraged to apply.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE :

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

• Veteran - DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

• Surviving spouse of a veteran who has not remarried - Marriage Certificate and DD Form 1300 or appropriate documentation.

• Orphan of a veteran killed while on active duty - Birth Certificate and DD Form 1300 or appropriate documentation.

• Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty - Marriage Certificate and copy of spouses active-duty military orders.

• Spouse of a veteran with disability and is the primary income for household - Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted .

HIRING CONTACT: Arnie Montemayor, (512) 389-4386, Email: arnie.montemayor@tpwd.texas.gov

PHYSICAL WORK ADDRESS: 4200 Smith School Rd Austin TX 78744

GENERAL DESCRIPTION

Under the direction of the Manager for IT Customer Service, this position performs complex (journey-level) managerial work administering the daily operations and activities of an agency’s business function, division or department and manages the day to day operation of the TPWD Help Desk and Park Support teams. Plans and assigns workloads and schedules to meet dynamic requirements and quickly changing priorities. Identifies and resolves problems in operating efficiency and makes modifications as necessary. Oversees responsibilities related to planning and deployment of agency technology projects/applications. Oversees special projects at the discretion of the Customer Services Manager. Utilizes ServiceNow, the agency ITSM system, to monitor and evaluate call volume and modify processes as necessary. Develops and maintains reports to effectively track metrics such as call resolution rates, abandon rates and hold times as needed. Works closely with State Parks leadership to oversee the support for the Texas Parks reservation system. Establishes and streamlines processes and manages the workload for the Park Support staff. Participates in testing and evaluation of new systems and establish roles and responsibilities for support team.

Establishes and modifies performance goals and standards for staff. Performs annual employee performance reviews. Provides feedback to employees on work performance and areas that require improvement as needed. Addresses and resolves customer service questions and concerns. Works closely with all IT branches to ensure all staff receive a positive customer experience and provides feedback to strategically align the division with agency goals. Ensures appropriate staffing levels to meet mission needs. Promotes a good working relationship between the Help Desk, Park Support and individual work groups to ensure open communication and knowledge sharing. Performs additional duties as assigned. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.