Digital Sales Representative

This role consists of managing a defined group of existing customers, building relationships with them, keeping retention and upselling additional software through remote selling. This is a fast-paced role and the ability to prioritise and organise is key to succeeding.

Responsibilities

Customer Relationship Management

• Manage and maintain relationships with approximately 300 volume customers.
• Respond promptly to customer enquiries and requests, ensuring high levels of customer satisfaction.

Sales Management

• Upsell functionality to your assigned customers.
• Respond to inbound enquiries and marketing campaigns to increase customer spend.

Account Planning and Strategy

• Develop medium to long-term sales plans to grow the customer base.
• Prepare and present sales forecasts and performance reports to senior management.

Problem Resolution

• Address and resolve customer issues promptly, ensuring high-quality customer service.
• Liaise with internal departments to ensure customer needs are met effectively and efficiently.

Sales Administration

• Maintain accurate records of customer interactions and sales activities.
• Prepare sales artifacts and quotations throughout the sales process.
• Ensure forecasting accuracy and manage pipeline through CRM use.
• Manage and orchestrate the customer enquiries inbox.

Skills, Knowledge & Expertise

Qualifications

• Previous experience in a sales role is essential.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Proficiency in CRM software and Microsoft Office Suite.

Skills and Competencies

• Customer-focused with a strong commitment to delivering exceptional service.
• Ability to work collaboratively with cross-functional teams.
• Proactive and self-motivated with a drive to achieve sales targets.
• Strong problem-solving skills and attention to detail.