TxDMV - Commercial Fleet Support Specialist

SUBMISSIONOF APPLICATION

To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.

Effective January 23, 2026:

• You will be required to attach a résumé to your application which will be used for screening purposes.

• Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.

• Your résumé must include the month and year for start and end dates for each listed employer.

• Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview.

Flexible work location within the state of Texas may be considered for qualified candidates.

State Classification: (0173) License & Permit Specialist III

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs complex commercial fleet registration and customer service activities in support of the Commercial Fleet Services Section of the Texas Department of Motor Vehicles’ (TxDMV), Motor Carrier Division. Work involves disseminating information, handling confidential and sensitive correspondence and communication regarding compliance with state and federal motor carrier registration and safety laws, rules and regulations. Work requires contact with governmental agencies and extensive contact with the public. Employees at this level work under general supervision with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

• Provides assistance to external and internal customers relating to commercial fleet and motor carrier registration procedures, laws, rules, and regulations; refers customers to appropriate source for complex issues; processes commercial fleet and motor carrier applications.
• Performs help-desk functions and technical assistance for internal customers, commercial fleet and motor carrier registrants relating to the commercial fleet online system and related accounts.
• Prepares commercial fleet and motor carrier documents and other materials for imaging and electronic filing in FileNet; and performs quality control checks of scanned documents to ensure that the document is scanned and filed in appropriate account and for document clarity.
• Processes, requests, receives, or distributes commercial fleet or motor carrier refunds.
• Research manuals, regulations and laws to ensure compliance with established procedures and resolve problems.
• Logs, files, and cross-references correspondence and verifies documents/records.
• Answers telephone calls, routes message and responds to telephone inquiries from internal and external customers.
• Provides assistance with business user testing for the fleet registration system and assists with developing training materials.
• Opens mail, evaluates contents, routes correspondence, or messages, makes copies, distributes documents and/or prepares responses.
• May serve as a liaison on a basic level with other work units within the section, department and other local, state and federal agencies.
• Performs general office duties such as compiling and entering data for charts, graphs, databases, verification of information, summaries and/or reports.
• May travel up to 10% of the time, by plane and/or car.
• May involve overnight travel, working extended hours, some evenings and/or weekends, as needed.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Performs other duties as assigned.