Scheduling Coordinator

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Summary:

The Scheduling Coordinator is responsible for creating, maintaining, and optimizing staff rosters to ensure adequate coverage that meets operational needs, and employee satisfaction. This role requires excellent attention to detail, strong communication skills, and proficiency in scheduling systems and workforce planning tools.

Key Responsibilities:

• Coordinate and manage staff rosters for multiple clients across various industries.
• Ensure all shifts are filled in a timely manner by allocating suitable personnel based on client specifications, skills, and availability.
• Communicate with clients to understand upcoming workforce needs, shift changes, and special requirements.
• Respond to last-minute scheduling requests, cancellations, or no-shows with urgency and professionalism.
• Maintain up-to-date records in scheduling and workforce management systems.
• Build and maintain strong working relationships with both clients and casual staff.
• Collaborate with recruitment and operations teams to ensure a pool of suitable candidates is available.
• Prepare and provide regular reports on scheduling activity, fulfilment rates, and client satisfaction.

Key Skills and Qualifications:

• Experience in workforce planning or rostering.
• Proficiency in rostering or HRIS software in particular Kronos
• Experience in other software like Deputy, Rosterfy, or SAP would be an advantage.
• Excellent organisational, problem-solving, and time-management skills.
• Ability to work under pressure and adapt to a dynamic environment.
• Strong communication and interpersonal skills.
• High level of accuracy and attention to detail.

Preferred Qualifications:

• Certificate or diploma in Business Administration, Human Resources, or a related field.
• Experience in large-scale or multi-site rostering environments.

Join the A-Team and experience the A-Life!