GLO - IT Program Specialist (Program Specialist III)

The Texas General Land Office is seeking a Program Specialist (Program Specialist III) within the Information Technology Services Department of the agency.

The Program Specialist performs complex (journey-level) consultative services and technical assistance work for the Information Technology Services (ITS) department of the Texas General Land Office. Work involves supporting planning, analysis, documentation, and coordination activities related to assigned technology-related programs, contracts, and services. Responsibilities include collecting and analyzing program data, supporting vendor and asset-related processes, preparing reports, and assisting with compliance and documentation activities.

Work involves collaborating with ITS staff, program stakeholders, and vendors to support effective program execution and service delivery; applying working knowledge of program operations to independently complete assignments; assisting others with more complex tasks; and contributing to continuous improvement efforts through documentation and process support.

Works under general supervision, with moderate latitude for the use of initiative and independent judgment. All levels in this job series are expected to perform work independently and may lead, coordinate, prioritize, or guide program activities or the work of others as part of assigned responsibilities, without formal supervisory authority.

About the Information Technology Services Department

The Information Technology Services (ITS) team advances the mission of the Texas General Land Office through technology. We deliver secure, reliable, and innovative solutions that enable the agency to serve Texans efficiently and transparently. ITS operates with a growth mindset, committed to sustainability, operational excellence, customer service, and safeguarding the agency’s information resources. By leveraging modern cloud, automation, and data technologies, ITS drives efficiency, innovation, and resilience across the enterprise.

About the Role

The Program Specialist III plays an important role in supporting IT procurement, software licensing, and asset management activities across the agency. This includes coordinating procurement tasks, tracking purchase and renewal timelines, and working with cross-functional teams to help ensure technology resources are acquired and managed in alignment with agency needs and requirements. The position supports established operational processes by maintaining accurate records, monitoring workflows, and assisting with communication between stakeholders, vendors, and internal teams.

This role contributes to efficient and compliant operations by supporting procurement and asset management practices, maintaining documentation, and helping identify and resolve routine issues. The Program Specialist III works closely with IT, finance, and procurement staff to support purchasing activities, license tracking, and inventory management, helping ensure accuracy, consistency, and timely execution of day-to-day functions.

Operating as a collaborative team member, the Program Specialist III helps promote organization, accountability, and continuous improvement within operational processes. The individual in this role demonstrates strong attention to detail, organizational skills, and clear communication to support reliable technology services and effective resource management.

Our Mission:
The Texas General Land Office primarily serves the schoolchildren, veterans, and the environment of Texas. The agency does so by preserving our history, maximizing state revenue through innovative administration, and through the prudent stewardship of state lands and natural resources.

What Your Contributions to the GLO Will be:

Program Operations & Administrative Execution
Performs program support activities related to assigned information technology programs, including maintaining records, tracking tasks and timelines, supporting operational workflows, and ensuring required documentation is complete, accurate, and current.

Vendor & Procurement Support Activities
Assists with vendor coordination activities by supporting quote collection, tracking requisitions and purchase orders, monitoring receipts, and maintaining documentation related to vendor deliverables and services.

Program Data Collection, Analysis, & Reporting
Collects, organizes, analyzes, and prepares data and materials in response to requests for program information, supporting internal reporting, audits, and compliance reviews.

Compliance & Records Maintenance
Supports monitoring of compliance with applicable program policies, procedures, contracts, and requirements by maintaining accurate records and assisting with reviews and corrective actions as needed.

Stakeholder Coordination & Issue Support
Coordinates with internal staff and program stakeholders to clarify requirements, support issue resolution, and communicate program-related information and status updates.

Documentation & Process Improvement Support
Assists in maintaining program documentation, reference materials, and procedures, and supports identification of opportunities to improve workflows, controls, or recordkeeping practices.

Program Operations & Administrative Execution

Performs program support activities related to assigned information technology programs, including maintaining records, tracking tasks and timelines, supporting operational workflows, and ensuring required documentation is complete, accurate, and current.

Vendor & Procurement Support Activities

Assists with vendor coordination activities by supporting quote collection, tracking requisitions and purchase orders, monitoring receipts, and maintaining documentation related to vendor deliverables and services.

Program Data Collection, Analysis, & Reporting

Collects, organizes, analyzes, and prepares data and materials in response to requests for program information, supporting internal reporting, audits, and compliance reviews.

Compliance & Records Maintenance

Supports monitoring of compliance with applicable program policies, procedures, contracts, and requirements by maintaining accurate records and assisting with reviews and corrective actions as needed.

Stakeholder Coordination & Issue Support

Coordinates with internal staff and program stakeholders to clarify requirements, support issue resolution, and communicate program-related information and status updates.

Documentation & Process Improvement Support

Assists in maintaining program documentation, reference materials, and procedures, and supports identification of opportunities to improve workflows, controls, or recordkeeping practices.