Veterinary Client Service Representative

Melrose Animal Clinic

At Melrose Animal Clinic , we are committed to providing exceptional veterinary care and compassionate service to pets and the people who love them. Our team is passionate about creating a welcoming, supportive environment for every client and patient who walks through our doors. If you thrive in a fast-paced setting, love animals, and enjoy delivering outstanding customer service, we’d love to meet you!

Position Overview

Melrose Animal Clinic is seeking a friendly, organized, and customer-focused Veterinary Receptionist / Client Care Representative to join our growing team. In this essential front-desk role, you will serve as the first point of contact for clients and their pets—ensuring a positive, efficient, and compassionate experience from check-in to check-out.

The ideal candidate is detail-oriented, thrives in a busy veterinary environment, and has a passion for both client service and animal care.

Some of the responsibilities you will own in this role:

• Greet clients and patients warmly while providing exceptional customer service
• Answer high-volume phone calls and direct inquiries appropriately
• Differentiate routine appointments from urgent/emergency cases and escalate as needed
• Schedule appointments efficiently and accurately
• Obtain and document patient medical history and client information
• Verify patient immunization and testing status
• Enter client, patient, and financial data into veterinary software systems
• Generate invoices and explain charges/treatment plans clearly to clients
• Process payments and maintain accurate financial records
• Communicate patient arrival and treatment needs to veterinarians and technical staff
• Manage retrieval, filing, and storage of medical records
• Maintain an organized and professional front desk/reception area
• Support additional administrative and client service tasks as assigned

This is not a complete list of duties. Responsibilities may change based on clinic needs and operational requirements.

Preferred Qualifications

• Previous experience in veterinary reception , animal hospital front desk , or medical reception preferred
• Passion for animal health and client care
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Comfortable working in a fast-paced veterinary environment
• Proficient with computers and veterinary practice management software
• Positive, dependable, and team-oriented attitude
• Ability to remain calm and professional in stressful or emergency situations

Benefits

• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

Join Our Team

If you’re passionate about pets, enjoy helping people, and want to build a rewarding career in veterinary medicine, apply today to join the team at Melrose Animal Clinic!