Job Description

Job Title: Patient Service Representative | Department: Patient Access
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Reports to: Patient Access Manager | FLSA Status: Non-Exempt

Position Summary: The PSR is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.

Essential Functions include but are not limited to:

• Is accountable for the daily administrative/clerical functions.
• Manages the assignments, productivity and work flow of the office staff
• Responsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other duties
• Communicates effectively with leadership, physicians, co-workers, team members and customers
• Greets and attends to patients in waiting area, keeping them informed and communicating regularly regarding delays/wait times.
• Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for patients
• Demonstrates proficiency in the use of computer and other office equipment
• Informs leader regarding supply needs and is able to perform minor office equipment repairs and upkeep
• Good interpersonal skills in establishing effective working relations with staff.
• Ability to effectively train new staff members.
• Handling & protecting patient information.
• Promotes internal and external customer satisfaction.
• Builds and promotes a culture of service excellence and continuous improvement.
• Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
• Perform all other duties as assigned.

Qualifications

Education & Qualifications:

• Required: High School graduate or equivalent
• Preferred: Front office experience in a medical office