Associate Director of Facilities Management

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About Northern Essex Community College:

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts. Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center. Our urban campus in Lawrence occupies a number of buildings in the heart of downtown. Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center. Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:

POSITION: Full-Time Associate Director of Facilities Management (Associate Director): Buildings and Grounds Department; Haverhill and Lawrence Campuses; 37.5 hours per week; Non-Unit Professional Position;

SUMMARY: The Associate Director of Facilities Management reports to the Director of Facilities Management and the AVP Finance & Comptroller and leads the day-to-day facilities operations across both campuses. This role oversees internal maintenance staff and external vendors, ensuring efficient service delivery, project execution, and high-quality campus environments. The Associate Director is responsible for maintaining strong internal controls and ensuring compliance with all applicable state and institutional procurement, financial, and vendor regulations. This is an on-site position requiring a consistent campus presence five days per week.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

• Lead and manage a team of 13 union maintenance staff, one administrative staff member, and part-time/temporary employees; oversee scheduling, performance management, and staff development.
• Direct daily facilities operations, including maintenance, repairs, custodial services, and space management across campus.
• Oversee outsourced custodial and facilities vendors, ensuring performance standards, contract compliance, and service quality.
• Develop and implement weekly and monthly work plans, preventive maintenance schedules, and operational priorities.
• Manage facilities work order/ticketing system, ensuring timely response and resolution of all requests.
• Plan, coordinate, and oversee small capital and maintenance projects, ensuring completion on time and within budget.
• Serve as primary point of contact and first responder for facilities-related emergencies; participate in a 24/7 on-call rotation.
• Collaborate with internal stakeholders (IT, Finance, HR, Campus Police, Auxiliary Services) and external partners (vendors, contractors, architects, engineers) to support operations and projects.
• Support budget development and management (operating and capital), procurement activities, and vendor contracts in compliance with institutional and state policies.
• Conduct routine inspections of facilities; recommend and prioritize repairs, renovations, and upgrades.
• Oversee space planning, office moves, furniture procurement, and management of conference rooms and common areas.
• Manage key control and building access processes in coordination with HR, IT, and Campus Police.
• Ensure compliance with health, safety, and regulatory standards for all facilities operations and projects.
• Develop and deliver regular status reports on operations, projects, and performance metrics to senior leadership.
• Foster strong relationships with campus stakeholders and promote effective communication across departments.
• Perform other duties as assigned.