Program Coordinator I

Position Summary

The Highway Liaison Coordinator will be assigned to the Office of Legislative Affairs and will work closely with agency staff and others to promote significant road and bridge projects throughout the Commonwealth. The Highway Liaison Coordinator will also build and maintain relationships with the Massachusetts State Legislature, internal MassDOT stakeholders, the media, and the public. An ideal candidate for this role will be an excellent communicator, thrive in a fast paced and ever-changing environment, and demonstrate a passion for public service.

The position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Based on the operational needs of the office, the incumbent may be required to schedule and attend meetings as well as respond to inquiries outside of the established, standard work hours.

Duties and Responsibilities

• Coordinate and monitor civic/community outrach and integration programs.

• Dissemination of project and program planning, construction, and mitigation efforts and information to the public.

• Facilitate/ coordinate civic and community meetings relevant to specific projects (both in person and virtually).

• Respond to public inquiries (telephone and e-mail) regarding MassDOT construction projects.

• Initiate and maintain liaison with relevant private, local, state/federal agencies, local municipal/state officials, and others to exchange information and/or resolve problems; and perform related work as required.

• Creation of written informational materials and presentations.

• Serve as a point of contact for the public, the media, and other state agencies regarding MassDOT project related inquiries.

• Provide technical assistance and support to Highway Districts in matters as they relate to local elected officials and public engagement needs.

• Other duties as necessary.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.