Development Assistant

The role: The Development and Advocacy Department are looking to appoint a Development Assistant on a part-time fixed-term basis. This role will provide general administrative support to the Fundraising Appeals and Membership teams; including but not limited to supporting the Membership phone lines for incoming membership and ticketing queries, manage the fundraising inbox for incoming donation messages, assisting with ticket allocations for Patron members during their priority booking period and writing meaningful thank you letters to donors to appeals. What you'll bring: The ideal candidate will have strong verbal communication skills and a helpful manner, with an enthusiasm for and the ability to communicate fluently about the artistic work of the RBO. They will be a team player, who can quickly build relationships with colleagues and guests. You will have: Strong written communication skills across email, digital and print channels Excellent face-to-face and telephone communication skills, with the ability to liaise professionally with donors, members, and stakeholders Experience working with databases, including accurate data entry and extracting data for mail merges and reports A commitment to delivering a first-rate experience to supporters (transferable customer service experience will be highly regarded) The ability and interest to gain an understanding of UK fundraising landscape, fundraising methods and processes Experience of processing Direct Debits (desirable)This is a fantastic opportunity for an enthusiastic candidate looking to develop their skills in a world leading arts fundraising team. Prior knowledge of our art forms is not essential but the ability and desire to learn quickly is.