Nurse Navigator

Overall Essential Functions of the Position

• Comprehends and carries out the duties and responsibilities of the position in a professional and ethical manner.
• Builds trust-based relationships with residents, families, referral partners, and staff.
• Communicates clearly, compassionately, and professionally across clinical, operational, and sales functions.
• Utilizes sound clinical judgment in an advisory and educational capacity.
• Supports campus occupancy goals while honoring resident choice and dignity.
• Upholds resident rights, privacy, and confidentiality at all times. Do Essential Duties and Responsibilities

Independent Living Clinical Support & Early Recognition (Non- Assessment)

• Serves as a clinical resource by responding to reported concerns or observed changes related to health, safety, function, or cognition after residency has been established
• Builds ongoing relationships with Independent Living residents and families to understand evolving needs and concerns over time.
• Provides education to support awareness of aging-related changes and future planning opportunities without conducting admission assessments or determining eligibility

Transitions of Care & Internal Occupancy Pipeline Development

• Establishes and maintains trusted relationships with Independent Living residents and families to support future transitions to Assisted Living or Memory Care when appropriate.
• Serves as a consistent point of contact for families considering next steps, helping transitions feel familiar, supported, and well-timed
• Partners with Resident Services and Nursing Leadership to support warm handoffs after level-of-care decisions have been made.
• Follows residents' post-transition to reinforce trust and continuity.

Outcome: Strong internal pipeline, improved transition experience, and higher retention within the PMMA continuum.

Assisted Living & Memory Care Occupancy Support

• Assumes responsibility for supporting occupancy goals in Assisted Living and Memory Care, in collaboration with the Sales team.
• Serves as a clinical and relational resource for prospective residents and families seeking reassurance about care offerings.
• Builds credibility with families through education, transparency, and ongoing connection rather than transactional selling
• Works collaboratively with Sales to convert appropriate internal and external leads into successful move-ins. External Outreach & Relationship-Based Marketing
• Participates in external outreach activities such as:
• Hospital and referral-source meetings
• Community education events
• Professional networking opportunities
• Serves as a clinical ambassador for the campus, helping external partners understand care offerings and transition support.
• Enhances PMMA's reputation as a trusted life-plan community through presence and expertise.

Sales & Occupancy Metrics Accountability

• Maintains responsibility for defined occupancy and pipeline metrics, aligned with measures previously associated with the Leasing Counselor role, which may include:
• Lead follow-up activity
• Internal pipeline development
• Move-in conversion support for AL and Memory Care
• Census targets as defined by leadership
• Documents interactions and activity in the designated CRM system.
• Participates in regular review of occupancy performance and strategies with leadership.

Hospitalization & Family Education Support

• Serves as a support resource for families during hospitalization or periods of health change.
• Helps families understand care options and general next-step considerations without determining placement eligibility.
• Strengthens family confidence in remaining within the PMMA continuum.

Role Boundaries

The Campus Nurse Navigator does not:

• Conduct Independent Living admission assessments
• Approve or deny residency
• Independently determine level of care placement
• Provide hands-on nursing care or clinical treatment
• Operate with commission-based sales incentives

Requirements of Position

Education & Licensure:

• Licensed Practical Nurse (LPN), active and in good standing
• BSN preferred

Experience:

• Geriatric, hospital, care coordination, or post-acute experience
• Experience working with families through transitions strongly preferred

Skills & Abilities:

• Strong relationship-building and communication skills
• Comfort working in both clinical and sales-support environments

Ability to balance mission-driven care with occupancy accountability

• Organized, metrics-aware, and collaborative

Strategic Value of the Role

This expanded Nurse Navigator role:

• Strengthens Assisted Living and Memory Care occupancy Skills & Abilities:
• Strong relationship-building and communication skills
• Comfort working in both clinical and sales-support environments
• Ability to balance mission-driven care with occupancy accountability
• Organized, metrics-aware, and collaborative

Strategic Value of the Role

This expanded Nurse Navigator role:

• Strengthens Assisted Living and Memory Care occupancy
• Creates a trusted internal pipeline from Independent Living
• Improves conversion through relationships rather than pressure
• Enhances family confidence and satisfaction
• Protects Independent Living regulatory boundaries
• Aligns clinical guidance with long-term campus

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance