Conduit

Leave and Care: (ES Benefit Specialist 3) OCDL - Internal Only

at The Alliance


The Employment Security Department (ESD) is seeking a skilled, customer- focused problem solver to serve as a Customer Support Lead within the Insurance Services Division. The ability to communicate in Spanish is required for this role. The ideal candidate is a calm, confident communicator—someone who excels at de-escalating challenging situations, analyzing complex issues, and guiding both customers and staff toward clear, timely resolutions. You are patient, empathetic, and highly detail-oriented. You thrive in fast-paced environments, navigate regulations with ease, and bring strong judgment to emotionally charged or complicated cases. You build trust quickly, collaborate effectively...