QA Engineer

About us:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.

Opportunity:

We are looking for a QA Engineer whose key goals would be to drive software quality and reduce risks in our releases. This would involve doing both functional tests as well as building the automated tests for our CI systems. You will be working in a cross-functional agile team with other developers, QA engineers, and UX engineers to test the features being built into our product and build our test automation infrastructure.

Key Responsibilities

What you will do?

• Coming up with testing procedures to validate functional, system, and performance requirements for new features
• Ensuring the quality of releases for the features by running the test cases and reporting them
• Write and maintain automated test suites for functional and performance testing
• Keep the manual test cases updated
• Participate in the product feature design and specification with Product Managers, UX engineers, and developers
• Work with the Customer Support team to reproduce customer problems and provide solutions to customers

What are we looking for?

Must Have

• 2-4 years of total experience in a QA role with at least 1 years of selenium experience in QA automation. Appium, Webdriver.io experience good to have
• Experience with RESTful API testing tools like Postman and performance testing tools like JMeter
• Knowledge of at least one high-level programming language like Python, Java, Javascript
• Hands-on experience with Build and Continuous Integration (CI) systems like Jenkins
• Hands-on experience with Code version control systems like Git
• Experience working with Linux/Unix platforms and security aspects of testing is a plus