Senior Site Reliability Engineer

About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality, working with 13,000+ customers and 700+ partners across 160+ countries. RateGain helps travel and hospitality businesses accelerate revenue generation through acquisition, retention, and wallet share expansion.

Today, RateGain is one of the world's largest processors of electronic transactions, price points, and travel intent data, enabling revenue management, distribution, and marketing teams across hotels, airlines, destination marketing organizations, metasearch companies, package providers, car rentals, travel management companies, cruises, and ferries to drive better business outcomes.

Founded in 2004 and headquartered in India, RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rental companies, and all leading Destination Marketing Organizations, Online Travel Agents, and metasearch platforms, including 25 Global Fortune 500 companies, unlocking new revenue every day.

Recognized globally for its innovation and impact, RateGain has been named Best Digital Marketing Agency by HotelTechReport Awards and Best Channel Manager by the World Travel Tech Awards. The company has also been certified as a Great Place to Work® in the USA, Spain, and India, with recognition in India for seven consecutive years. In 2025, RateGain was honored as Emerging Company of the Year at The Economic Times Awards for Corporate Excellence, named among Deloitte India Technology Fast 50 for the sixth time, and won Excellence in Best AI Solution Showcase for UNO VIVA at the CII National AI Awards 2025, among other industry recognitions.

The Mission

To support RateGain’s DevOps and Site Reliability Engineering practices by helping engineering teams build, deploy, and operate secure, reliable, and scalable applications. This role focuses on hands-on CI/CD, cloud infrastructure, automation, monitoring, and production support while continuously improving engineering processes.

Key Responsibilities

• Support and improve CI/CD pipelines used for application build, testing, and deployment
• Work with engineering teams to adopt consistent DevOps practices and improve development and release workflows
• Assist in automating repetitive deployment and operational activities to improve engineering efficiency
• Maintain clear technical documentation for deployment processes, infrastructure configurations, and operational procedures
• Participate in sprint ceremonies and work closely with platform and application engineering teams on DevOps/SRE tasks
• Work with cloud infrastructure and services across major cloud platforms, with GCP preferred
• Support infrastructure provisioning and Infrastructure as Code using Terraform and related tools
• Monitor production systems and support troubleshooting of deployment, performance, and reliability issues
• Respond to production incidents as part of defined support and escalation processes
• Collaborate with developers, QA, and platform teams to support reliable and efficient releases

Success Metrics

• Successful and timely execution of application builds and deployments
• Reduction in deployment-related errors and recurring operational issues
• Improvement in CI/CD pipeline efficiency and automation coverage
• Growth in Infrastructure as Code adoption for assigned environments and services
• Enhanced monitoring and alerting coverage for supported applications and infrastructure
• Timely response and resolution of assigned production incidents and support requests
• Adherence to cloud security, access, configuration, and operational standards
• Increased automation of routine build, deployment, and operational activities

Preferred Experience

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field
• 4–5 years of experience in DevOps, Site Reliability Engineering, Cloud Infrastructure, Platform Engineering, or Production Support
• Hands-on experience with cloud platforms such as GCP, AWS, or Azure (GCP preferred)
• Proficiency with CI/CD tools, automated build/deployment processes, and source control workflows
• Familiarity with Terraform or other Infrastructure as Code and configuration automation tools
• Strong understanding of Linux, networking fundamentals, scripting, and production troubleshooting
• Exposure to monitoring, logging, and observability tools
• Basic understanding of cloud security, access management, disaster recovery, and infrastructure cost awareness

Skills & Competencies

• Cloud Fundamentals
• CI/CD Pipeline Management
• Infrastructure as Code (Terraform)
• Scripting & Automation
• Monitoring & Troubleshooting
• Reliability & Security Engineering
• Technical Documentation
• Cross-functional Collaboration
• Learning Agility
• Problem Solving & Ownership

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Thank you for choosing RateGain as your next career destination.

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