Business Analyst

Position:| BUSINESS ANALYST
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Location:| ELIZABETHTOWN, KY (ON-SITE)
Salary:| $75-95k

We are hiring a Business Analyst to connect Department of Defense (DoD) customers with the team building their Salesforce solutions. You will learn how customers work, turn their needs into clear requirements and user stories, and make sure what we deliver solves the right problem. You will work closely with the Project Manager, Salesforce Architect, and developers.

This role requires US Citizenship.

DUTIES AND RESPONSIBILITIES

• Lead requirements workshops, interviews, and observation sessions with government stakeholders and end users
• Document current and future business processes, including process maps and data flows
• Write clear user stories with acceptance criteria, and maintain the backlog with the Project Manager
• Perform fit-gap analysis to identify where standard Salesforce features meet a need and where custom work is required
• Configure basic Salesforce features (fields, page layouts, list views, reports, and dashboards) as needed
• Write test cases, support system testing, and coordinate user acceptance testing (UAT)
• Maintain a requirements traceability matrix from need to delivered feature
• Create training materials, user guides, and release notes, and support user training
• Gather user feedback after release and recommend improvements

WHAT WE'RE LOOKING FOR

• Curiosity: You ask good questions and dig until you understand the real need behind a request.
• Clear communication: You turn complex conversations into simple, unambiguous requirements.
• Active listening: You understand the mission and the people doing the work.
• Attention to detail: You catch gaps, conflicts, and edge cases before they become defects.
• Critical thinking: You challenge assumptions and suggest simpler options.
• Collaboration: You build trust with both users and the technical team.

EXPERIENCE

Required

• 3+ years of business analysis experience
• Working in an Agile team
• Eliciting requirements and writing user stories and acceptance criteria
• Developing and refining User Stories
• Hands-on Salesforce experience as an analyst, administrator, or power user

Nice to Have

• Supporting DoD or other federal government customers
• Business analysis experience on software or IT projects
• Experience with Jira and/or Confluence
• Experience with Git and Git repositories (e.g., GitHub, Bitbucket, etc.)
• Salesforce administration and declarative configuration, including Flow
• Test planning and UAT coordination
• Familiarity with military or Space Force operations and terminology
• Data analysis, reporting, and dashboards

EDUCATION AND CERTIFICATIONS

Required

• Salesforce Certified Business Analyst (or the ability to obtain one within 6 months of hire)

Nice to Have

• Bachelor's degree in Business, Information Systems, or a related field
• IIBA Certified Business Analysis Professional (CBAP) or Certification of Capability in Business Analysis (CCBA)
• Salesforce Certified Platform Administrator
• Salesforce Certified Platform App Builder
• Agile certification (e.g., Certified Scrum Product Owner or SAFe POPM)
• CompTIA Security+