Deputy Director of Pharmacy Technology and Informatics

MassHealth is seeking qualified applicants for the position of Deputy Director of Pharmacy Technology and Informatics.

Under the general direction of the Director of Pharmacy Technology and Informatics, the Deputy Director of Pharmacy Technology and Informatics helps to oversee the MassHealth Pharmacy Online Processing System (POPS), the POPS IT vendor and all associated business analysts. The Deputy Director will help to implement strategic and tactical planning, select reporting functions, external audits, and enhancement/release management, as well as help support operational actives within the system. POPS is a point-of-sale claim adjudication system for the MassHealth Fee-For-Service pharmacy claims as well as a system for invoicing drug manufacturers rebates every quarter. The Deputy Director will help manage and oversee the timely and accurate submission claim and rebate processing and leading technology and informatics projects, initiatives, and related inter and intra departmental pharmacy data-related projects. The Deputy Director of Pharmacy Technology and Informatics will use their experiences to ensure business processes run both timely and efficiently throughout the system.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

· Provide staff leadership, supervision, capacity planning, and professional development:

· Provides direct supervision, instruction, performance expectations, staff development, training plans, work planning, and task assignment for analytics, technology, and informatics staff.

· Direct software development, testing, release management, and project delivery: Directs the software development lifecycle, testing, deployment, technical documentation, change orders, project scope, objectives, stakeholder engagement, and technical feasibility reviews. This includes directly testing and documenting change orders as needed.

· Oversee POPS operations, maintenance, support, and system performance:

· Oversees POPS design, implementation, maintenance, support, claims adjudication, manufacturer rebate processing, issue resolution, and SEV 1/SEV 2 incident response activities. This may include weekend activities as needed.

· Develop and implement IT policies, standards, protocols, and process improvements: Develops IT policies, protocols, standards, governance practices, operational consistency, transparency, innovation, and continuous improvement for pharmacy technology and informatics functions.

· Lead pharmacy technology and informatics strategy:

· Leads strategic planning, roadmap alignment, reporting, and subject matter expertise for pharmacy technology and informatics in support of MassHealth Pharmacy Program goals.

· Manage vendor performance, contracts, procurements, and compliance:

· Tracks and reports vendor compliance, monitors SLAs and contractual requirements, coordinates procurements, APDs, requirements drafting, contract negotiations, and vendor/stakeholder coordination.

Preferred Qualifications:

· Proven ability to manage analytic projects and ability to drive analytic projects to completion with minimal supervision.

· Proven ability to manage staff

· Strong SAS and SQL skills.

· Ability to think independently and serve as both technical data analyst/programmer as well as business analyst, as projects demand.

· Ability to present results in a clear manner.

· Strong data manipulation and data management skills.

· Ability to manage multiple ongoing, short-term projects.

· Ability to manage long-term projects.

· Strong analytic skills.

· Strong critical thinking skills.

· Ability to mentor other analysts.

· Familiarity with Modern data and analytic platform concepts and tools.

· Ensure programs and projects are fiscally responsible.

· Implement policy, including developing policy, obtaining support from necessary parties, and disseminating information.

· Manage daily operations.

· Recommend budgets and funding priorities.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

About MASSHEALTH:

The mission of MassHealth is to improve the health outcomes of our diverse members and their families by providing access to integrated health care services that promote sustainable & equitable health, well-being, independence and quality of life.

For more information about our agency and programs please visit: https://www.mass.gov/orgs/masshealth

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at:EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.