Schedule: 32 hours per week | 3 days a week and 1 weekend day | 9:00am - 5:30pm
Department: Administration | Porter Hills Village | Grand Rapids, MI

What You’ll Do:

The Lead Receptionist plays a key role in creating a welcoming and professional experience for all residents, visitors, and staff. This position is responsible for delivering exceptional customer service while overseeing and performing clerical and front desk operations. The Lead Receptionist ensures daily activities run smoothly, supports the reception team, and maintains high standards of efficiency and service in alignment with established procedures and leadership direction.

Key Responsibilities

• Guide the reception team, including delegating daily tasks.
• Provide training and ongoing support to new and existing team members.
• Offer constructive feedback to support team performance and consistency.
• Greet visitors and direct them to the appropriate person or department.
• Manage visitor check-in/check-out processes and ensure compliance with security procedures.
• Answer, screen, and route phone calls while handling inquiries professionally.
• Report any suspicious activity or concerns to administration promptly.
• Maintain accurate and current resident and contact information.
• Monitor daily census and update records as needed.
• Assist staff and leadership with administrative tasks and front desk operations.
• Manage front desk transactions, including basic cash handling and reconciliation.
• Address and resolve issues or concerns from visitors, residents, and team members.
• Provide clear information about community services, policies, and procedures.
• Perform other duties as assigned.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge and Expertise

• High school diploma or GED required; some college coursework preferred.
• Minimum of two (2) years of experience in a clerical or administrative role.
• Strong typing skills (minimum 40 words per minute).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment (e.g., multi-line phone systems, printers).
• Demonstrated ability to communicate effectively with individuals of all ages, with sensitivity and professionalism when working with a senior (geriatric) population.

Benefits

• Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Daily Pay –Instantly transfer your daily earnings.
• Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel.

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org.

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.

1089

BWNLNCIJ