Claims Team Leader

We are seeking an experienced and motivated Team Leader to join our growing team, leading the delivery of high-quality disease claims services in line with client SLAs and commercial objectives.
This is an excellent opportunity for a technically strong professional with proven experience in NIHL claims to step into a leadership role where you will drive team performance, support development, and ensure exceptional client outcomes. You will combine your technical expertise with strong people management skills to lead, coach and develop a team, while also maintaining a small caseload of pre-litigated claims.
As Team Leader, you will play a key role in ensuring operational excellence, delivering against performance benchmarks, and continuously improving processes to enhance service delivery. You will act as a key point of contact for both your team and clients, ensuring clear communication, timely resolution of issues, and a consistent focus on quality and efficiency.
This role is ideal for someone who thrives in a fast-paced legal or insurance environment and is passionate about developing others, driving results, and maintaining high technical standards.
The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to TMS.

The Team Leader will lead the team to meet the technical development objectives set for the team and each individual within the team. The Team Leader’s role will involve providing supervision, technical support and training to the team.
The Team Leader will also maintain a small caseload of Pre-Litigated claims.

What will your day look like:

• Provide supervision, training and technical support to their team.
• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• To deal with the client’s MI requirements
• To ensure the team have the adequate technical support and training.
• Ensure compliance with benchmarks set by TMS and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Always ensure effective communication with the team
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.

Knowledge and Abilities:

The successful applicant will ideally have the following skills:

Essential:

• Experience in Claims Management
• Experience in people management
• Excellent listening and verbal communication skills
• Demonstrate some prior experience of
• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Desirable:

• Awareness and understanding of file handing processes for other disease claims but not limited to; HAVS (Hand Arm Vibration Syndrome), Mesothelioma, NFCI (Non-Freezing Cold Injury) or other disease claims.

Benefits

**Career & Purpose **

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

**Mental, Physical & Emotional Wellbeing **

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan