Customer Service Representative

The Customer Service Representative is responsible for completing same day shipping and receiving transactions, and relevant internal and external communication to the customer. The Customer Service Representative will act as a driving force in providing a proactive safety culture while providing quality services to exceed the expectations of our customers.

Primary Responsibilities:

Customer Satisfaction:

• Accurately and timely complete tasks assigned by the management team.

• Complete the Customer Service Representative activities in accordance with the established processes of each area to ensure customer expectations for transactional deadlines are met.

• Respond to urgent requests, and ensure all orders are processed based on priority.

Employee Development:

• Communicate errors to ensure corrective actions are identified and implemented.

• Escalate recurring issues to the management.

• Provide performance-based self-evaluation to management for annual evaluations.

• Attend meetings as required and communicate relevant topics to the team.

• Lead by example through maintaining a professional and positive attitude.

Safety:

• Attend facility safety meetings and training sessions.

• Recognize and abate hazards to drive the promotion of AW2’s safety program.

• Report all near misses, safety incidents, accidents, and employee injuries per established procedures.

Quality:

• Report customer complaints following the established reporting criteria.

• Respond to customer escalations and complaints to quickly resolve service issues.

• Responsible for participating in quality audits and complying with all established quality procedures.

• Participate in physical inventory counting as assigned.