Technical Service Manager (5th Shift) Large Cabin - Orlando, FL

What you will be doing as a Technical Service Manager:

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You'll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you'll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing: Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events

• Quality Assurance: Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction

• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment

• Performance Monitoring: Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions

• Team Supervision: Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities

• Customer Follow-Up: Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

What you need to be successful:

• Bachelor's degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative supervisory experience required

• A&P License is required

• A Repairman Certificate/EASA License is helpful

• Experience in maintenance is helpful

• Ability to obtain and maintain an airport security badge through the local airport if applicable is required

Why join us?

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members - now and in the future, beginning day one.

• 401K company match + additional annual contribution equal to 4% of eligible compensation

• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester

• Flight training bonus program for earning pilot certifications

• Fertility and adoption assistance, along with discounted childcare and planning

• Free financial consultations and guidance

• Explore more benefits here

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.