Comptroller - Call Center Tax Compliance Analyst (Accounts Examiner III)

Applications must be filed at
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058650

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to- date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Are you ready to grow and make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence drive the culture here at the Comptroller’s Office. We take pride in the work we do serving as State’s accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take our collective commitment to public service very seriously. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

About The Division:

Put your customer service skills to use in a meaningful way at our Taxpayer Services Call Center. We are looking for individuals with strong customer service skills and experience in a fast-paced call center environment.

This position is for an Accounts Examiner III in the Taxpayer Services Division. This position is located in our call center located in the LBJ Building, 8th Floor, Austin, Texas, providing customer assistance regarding taxes administered by the Comptroller, including providing information on sales tax, franchise tax and other taxes and fees.

Standard work hours are Monday through Friday from 8am to 5pm, 40 hours per week with occasional evening and weekend hours. Hours and telework schedules are subject to change based on business need. The Taxpayer Services has a probationary telework schedule as follows: new division employees must work in office a minimum of 30 calendar days before the employee is eligible to telework. First 30 days – employees must work in the office 5 days per week. Day 31 – employees must work in the office 3 days per week. You are eligible to apply for two additional telework days (i.e.,) if approved, the employee can telework 4 days) after the successful completion of the 6-month probationary telework schedule.