FALL Consumer Complaint Investigation Intern

Who We Are:

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family. Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.

Who We Are as an Employer:

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents.

DPU:

The Department of Public Utilities (DPU) is the state agency responsible for overseeing investor-owned electric power, natural gas, and water companies in Massachusetts. It regulates the safety of bus companies, moving companies, transportation network companies, and oversees the safety of natural gas pipelines and the MBTA.

Job Description:

The intern will learn laws and regulations related to transportation, passenger safety and towing; how to investigate and resolve complaints; possible opportunity to assist with creation of new regulations., conduct hearing or do a ride- along with inspectors (depending upon intern's interests).

Job Duties:

• Investigate and resolve consumer complaints; respond in writing and verbally to consumers

• Review applications and issue orders granting a certificate to conduct business as a passenger carrier, tow company or moving company.

• Create motor bus driver certificates

• Assist conducting a rulemaking

Preferred Skills:

• Experience or strong interest in consumer protection, or public safety, regulatory compliance

• Excellent writing and attention to detail in editing documents

• Good computer skills, Word and Excel

• Ability to track complaints